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Telecommunications engineers have become detectives to investigate what might be affecting the Internet connections of residents of the village of Aberhosan in Wales.
What did the neighbors complain about?
For months, residents of the Powys County village were restricted from accessing the internet, which was very slow every morning at 7 am.
Despite repeated visits by engineers to fix the fault, the problem persisted.
Frequent tests showed that the network was working well and local engineers even replaced the large sections of cables that served the village, but nothing resolved the failure.
The position of engineers
“Not being able to resolve the failure of our customers left us frustrated and overwhelmed, but we were determined to get to the heart of the matter.”
“As a last resort, we decided to bring in a group of excellent engineers from the Office of Chief Engineers, who were in other parts of the UK, to help us investigate.”
“After having exhausted all possibilities, we decided to do a final test to see if the failure was being caused by a phenomenon known as SHINE (High Level Single Impulse Noise), where electrical interference is bypassed by a device, which can have an impact on the broadband connection. “
“Using a device called the Spectrum Analyzer, we tried to find an electrical noise to support our theory.”
What was the origin of the problem?
The source of the electrical noise is traced to a property in the village.
“It turns out that every morning at 7 in the morning, a neighbor turned on the old television, which in turn turned off the broadband for the whole town.”
How did they solve it?
The resident who turned on the old television every morning promised not to do it again. With the television turned off, the failure would not occur again.
After locating the cause of the failure that affected not only Aberhosan residents, but also properties around the town, there were no further reports of problems with the network.
After 18 months of research and work, the mystery was completely solved.
