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Do you think your internet is slower? There may be a reason for that! MEO, NOS and Vodafone lowered the quality of service in the offers offered by 3P (fixed Internet, fixed telephony and television).
In some cases, the advertised download speed has even dropped from 100 Mbps to 30 Mbps.
The operators MEO, NOS and Vodafone increase prices by 1 euro
Between October and November 2020, the three main electronic communications providers in Portugal (MEO, NOS and Vodafone), increased the monthly rates of their "triple play" base offers by 3.3% (+1 euro).
In a communication sent to Pplware, ANACOM states that after this price increase, which appears at the same time, and in the same proportion, and which is much higher than the inflation rate, the lowest monthly rate increases for its offers of " triple play ”at about 31 euros. Since 2018, there have been no differences in the monthly rates for this type of offer.
It is also noted that two of the providers, MEO and NOS, also imposed fixed monthly data traffic limits (500 GB and 600 GB, respectively).
It is also observed that the prices of these offers were already comparing unfavorably with the international average. In October 2018, the prices of the Internet + landline + television package were higher than the EU-28 average between 2% and 12.7%. The exception was the 1 Gbps offers that had prices below the EU28 average (-22.3%), but were only subscribed by 1.6% of customers.
For several years, the monthly rates for Vodafone's triple play offers were considerably lower than those of other providers. However, since the beginning of March 2013, when this offer was launched for a price of 24.9 euros, the value has already increased by 6 euros.
These changes in the monthly rates of the MEO, NOS and Vodafone offers affect new subscribers and previous subscribers at the time they want to renew their contract (for example, at the end of the respective loyalty periods).
MEO has already responded to the statement stating that ...
The most recent data published by ANACOM on complaints in the communications sector is just another clear attempt by the Regulator to denigrate the sector. Due to the greater effort and commitment that this sector makes in terms of investment in communication networks and infrastructures, in innovative products and services, ANACOM continues to repeatedly denigrate the image of the sector in Portugal.
Altice Portugal cannot help but notice the inconsistency and lack of transparency in the published figures, since ANACOM presents the absolute values, without taking into account the volume of Clients per operator. The only intellectually honest way to present industry complaints, which ANACOM has already done in the recent past, is to report complaints per 1,000 Clients.
Now, the telecommunications sector has a value of ~ 0.37 complaints per 1,000 Customers, which shows the quality of the service provided in Portugal, rather than the message sent by the Regulator. This average compares very positively with other sectors that only provide one type of service.
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