Individuals who refuse to serve users with covid-19 must inform in due time



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The Health Regulatory Authority (ERS) published this Friday an alert for private health establishments, reminding them of the obligation to inform patients with suspected or diagnosed covid-19 of their refusal to provide care in a timely manner, when appropriate.

In a note published today on its official website, ERS, “in the exercise of its supervisory powers”, it alerts private health providers, cooperatives or the social sector, when the activity is not covered by agreements with the Service . National Health Service (SNS), of the obligation to inform users in a timely manner of the refusal to provide health care or carry out complementary diagnostic tests.

“An establishment that does not provide medical care or does not carry out complementary means of diagnosis and therapy to users with suspected or diagnosed covid-19 infection (safeguarding situations in which it is not possible to transfer to another establishment, in clinically useful time) must transmit this information, along with the remaining information legally necessary for the exercise of the right of decision and informed consent, ”the note reads.

ERS also warns that this information “must be provided in the first contact that the user makes with the establishment in question and must appear in any message or information that is disseminated about the services provided therein, regardless of the medium or medium used. , that is, on the institutional website and on posters, brochures and audiovisual media “.

The health regulator states that the alert appears in a context in which it is known that there are private health establishments that refuse to serve users with suspected or diagnosed covid-19 and in the field of everyone’s right to information users who come to a unit. Regarding Health Care Restrictions.



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