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The accusation of that organization, which develops studies and opinions in the area of consumer protection, is that of abuse of market power by Glovo and UberEats, due to the commission for the service and the delivery value, in addition to the rates additional that it says increase the consumer bill.
“The pressure exerted by Glovo and UberEats on restaurants, through high commissions, impacts consumers, either in the increase in prices, or in the offer that is made available,” says the organization, in a statement released today, thus challenging what it says is a “harmonization of increasing rates”.
The rates charged by both platforms are increasing the price of meals, accuses Deco / Proteste, specifying that, in some cases, the increase reaches 10% compared to what is usual in the store, and that the rates are also lowering the offer. , “Given the unsustainability of the agreements for many restaurants, especially in the pandemic phase.”
After an analysis of the agreements of the meal delivery platform, the organization says that it found that the commissions that Uber Eats charges sellers for the service (commission), varied between 15% and 30% and that, in addition of this amount, there was an “activation fee” and / or a “damage fee” and / or a “subscription fee” for each item sold through the platform.
The commissions charged by the Glovo platform to sellers reached 35% of the sales obtained by merchants through the application, however the ‘Glovo partner contract for the use of the application’ also has a clause that determines that this rate applies “without prejudice to other financial conditions”.
“Deco Proteste demands a review of the rates applied, noting that the amounts charged by both platforms imply the crushing of profit margins in restaurants, even leading to situations of loss, or price increase, with effect for consumers”, concludes in the statement.
