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When covid-19 began to shut down Portuguese at home, the increase in food delivery orders shot up, using electronic platforms, but so did the number of complaints. Between March and September, the Complaints Portal registered almost two thousand complaints from people dissatisfied with the service, which represents an increase of 300% compared to the same period last year.
The news is on the cover of Newspaper this Friday and is based on the complaints submitted to the website where anyone can file a complaint for the services provided, whether public or private.
According to the data collected by the newspaper, there was an “exponential increase” in the use of home delivery of meals (only in Porto the increase in orders reached 1,700%), to which the platforms dedicated to this service could not respond with equivalent quality. – although there has also been a large increase in the number of people who carry out this activity.
THE JN says that the biggest target for complaints is UberEats, which accounts for 78% of complaints, followed by Glovo, with 21% of complaints.
There are consumers who say they have run out of money and food and others who complain about the delay in resolving conflicts with these platforms, that is, when a refund is requested. Among the restaurants that work with these digital platforms, there are also those who complain, especially about the delay of the couriers in picking up orders or some who do not even seem to do so.
The newspaper could not contact the first platform, but a Glovo official devalued the complaints, indicating that, in the universe of work carried out, they represent “less than 0.01% of the deliveries made.”
