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A family doctor from the Santo António e Laranjeiro Health Center, in Almada, was hit on the head by a patient, during the detection process, this Wednesday, with injuries to his ears and broken lenses. The PSP was asked to intervene. “I feel like garbage,” admits the abused health professional, who had to be discharged.
The assault on Eugénia Cheptene, a clinic of the Association of Health Centers (ACES) of Almada and Seixal, took place at 9.45 am on Wednesday, during the usual screening of patients who have an appointment and those who want to be seen without an appointment . This entry system was implemented due to covid-19.
The patient began by demanding an appointment on Wednesday, after allegedly making the same attempt Tuesday, in which she yelled at health center administrators and a nurse. The woman will also have requested a declaration of excused absence from her daughter.
To JN, Eugénia Cheptene said that he took “the user card of the attacker’s daughter to Dr. Feliciano, assigned family doctor, and to the clinical secretary, who made an appointment for tomorrow at 8.30 am”.
“It was 15 minutes until the screening period was over. When I came back and communicated what time the appointment was tomorrow, I immediately started screaming. I didn’t want to accept the role of the date. Then I moved on to verbal aggression: you are arrogant, you suck “described the 53-year-old general practitioner, who returned to the colleague assigned to him by that family.
“I went to Dr. Feliciano and told him: the lady does not accept the time of the appointment. But she managed to get into the building, and when I left the office, she grabbed me, leaned me against the wall, and hit me several times. Since she is much taller than me, the security guards, nurses and others had a hard time keeping her away from me, ”she said.
Eugénia Cheptene was punched in the head, lost her glasses and had an earache. “I feel very fragile. I feel like garbage. I will have to have the support of a psychiatrist, because I am not well,” admitted the clinic, who before being admitted to Almada “spent six years at the Castelo Branco Hospital, where never “I’d had episodes like this.
The Setúbal District Command of the PSP confirmed to JN the episode of violence, anticipating that, despite having been identified by the agents of the Laranjeiro PSP police station, the aggressor was not arrested.
“When we arrived, the attacks had already occurred and the health center guards managed to calm the mood. We identified the alleged assault, against which the victim now has time to file a complaint,” said Maria do Céu Viola, PSP commissioner. responsible for communication.
JN contacted ACES de Almada and Seixal but, due to the absence of the executive director and the president of the clinical council, no reaction could be obtained.
Covid-19 time “may be a powder keg”
For the National Federation of Physicians (FNAM), “regardless of the context in which this aggression occurred, despite the frustrations of patients with the new action in health centers due to covid-19, nothing justifies these acts.”
“Very complicated situations like this may arise in the near future. If before covid-19 there was already a difficulty for users to get an appointment with their family doctor -who had them-, in the current circumstances, with the appointments to have To be more spaced in time and have processes of screening in health centers, it is necessary for the Guardianship to be attentive and act preventively, because it will increase the degree of dissatisfaction and irritability of people and all this can be a powder keg “, warned Noel Carrilho, leader of the FNAM.
According to the union leader, “most of the patients understand the difficulties that doctors go through and, fortunately, within the thousands of consultations that are carried out daily, what happened in Almada [esta quarta-feira] it continues to be the exception in terms of this level of violence. ”“ The usual, which professionals report to us, consists of episodes of injuries and verbal attacks, ”he added.
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