Can I cancel or contract a penalty? ANACOM lançou guide

In the midst of a pandemic for the sake of COVID-19, we are very challenged by the health. With many unemployed companies and some to dismiss, some families are beginning to feel difficult and have to be priorities.

ANACOM released a practical guide to respond to the two main consumers of communication, not at present the most excellent case of the COVID-19 pandemic. Or objective and to help the users to conherte seus direitos, supporting them to the current conjuncture.

The guide launched by ANACOM gives answers to a vast set of quests that will support the conformance of the authority of the communications. Chegaram requests through claims and requests for information are sent to us directly from claims or received directly through two months of contact that is available.

Some questões do Guia da ANACOM

Or what kind of fazer can I not manage to pay for my communication services?
Can I cancel or contract a penalty?
Posso reduce or meu contract?
Or operator can suspend me meus serviços?
Can you keep the services paying later for the little ones?


These and other questions find an answer to this practical guide of ANACOM, simple, clear and easily understood linguistic language, which contributed to a greater clarification of two consumers, or that enables you to make a more adequate management of your contract and relationship with your provider. of services.
O Consumer Guide is available on ANACOM page e is presented no format flipbook, or that facilitates your consultation. It is also available for download.

ANACOM lançou também leaf uma area dedicated exclusively to or impact of COVID-19 no sector das comunicações where you can consult:

the main legislative changes resulting from the pandemic;
as practical boas na utilization of services;
I conselhos you can follow to avoid fraud and ridicule;
The plans of contingência da ANACOM and two service providers;
As frequent questions related to the impact of the pandemic nas comunicações;
relevant news; and
All the proposals of ANACOM to reinforce the protection of two users in this period.


ANACOM Guide