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The Bank of Portgal (BOP) reported an increase in complaints over the past year of around 18.7% on Wednesday. Which banks have the most complaints? We go in parts.
The subjects most subject to complaints continued, in 2019, related to Bank deposits (32.5% of total complaints), consumer credit (24.7% of the total) and mortgages and home loans (11.6%), very common banking products and services bank customers.
The institutions with the most complaints in the Bank deposits were the Activobank (0.74 complaints per thousand demand deposit accounts), the Bank CTT (0.60) and Abanca and Santander Totta (each with 0.43 complaints for every thousand accounts).
We have already consumer credit The institutions that complained the most were Caixa Leasing and Factoring (belonging to Caixa Geral de Depósito, with 3.65 complaints for every 1,000 consumer credit contracts), Volkswagen Bank (2.60) and Banco BIC (1.55). In 2018, Caixa Leasing e Factoring had been the most claimed entity in consumer credit.
No mortgages and home loans, the three with the most complaints were Banco CTT (with 4.29 complaints for every 1,000 credit contracts), Bankinter (1.26) and Santander Totta (1.21). Also in 2018 the Bank CTT It had already been the most demanded institution in mortgage loans and mortgages.
And which banks have the least complaints?
On the opposite side, the report of the BOP reveals that we Bank deposits the institutions with the fewest complaints were the agricultural credit banks integrated in the YES CAM and Banco Best, while in consumer credit Those with the fewest complaints were the BNP Paribas and millennium BCP. Refering to mortgages and home loans the institutions with the fewest complaints were the branch of BBVA and Millennium again BCP.
Regarding the complaints closed in 2019, the Banco de Portugal indicates that in 61% of the cases did not observe signs of infringement. In 39% of cases, the situation was resolved by the credit institution.
The average period for closing complaints was 58 days in 2019, above the 28 days that had been registered in 2018, which the Banco de Portugal justifies “in part with the significant growth in the number of complaints filed in 2019” .
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