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Philippine Long Distance Telephone Inc. has assured its subscribers that its services will continue despite five-day emergency maintenance activity on its submarine cable starting Friday. PLDT said it was informed by the international trans-Pacific submarine cable system operator Asia-America Gateway that emergency maintenance activity will take place on AAG submarine cables in the waters of Hong Kong SAR beginning Friday, September 25. 2020, 8 a.m. to Wednesday, September 30, 2020, 5 a.m. “We want to assure our customers of continued connectivity as we have alternate cable systems to maintain our services during this AAG maintenance period,” PLDT said. PLDT said it has been investing substantially in expanding and increasing the capacity of new and existing international submarine cable systems, such as the Jupiter Cable and Asia Direct Cable systems, to provide redundancy and ensure continuous service in situations like this. “Such investments are vital because most of the Internet content used by Filipinos comes from abroad,” said PLDT.
“PLDT assures its customers that measures, such as traffic redirection and local caching, are already in place to minimize the impact of this activity and ensure that Internet and communication services remain available to PLDT and Smart subscribers. ”, He added. The company said these measures will allow PLDT and Smart to fully serve all customers at full capacity during this time using the additional and spare capabilities in all other cable systems that support PLDT and Smart operations. “In the event that Internet traffic increases beyond the traffic of the last few weeks, there may be a slowdown in the busiest hours for traffic going to Asia, but no service will be denied, and traffic from Internet within the Philippines and to the US will be impacted, “said PLDT.” We will provide regular updates as the operation progresses. We appreciate your understanding, “he added.
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