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After its business permit in the city of Valenzuela was suspended, Nlex Corp. said Tuesday that it will “implement various measures to resolve” the issues raised and “protect” its customers and stakeholders.
Nlex Corp. president Luigi L. Bautista said his group is currently evaluating the resource needed to fix the RFID system failures, which had caused heavy traffic along the highway in recent days.
“We are reviewing the situation and we are doing whatever is necessary to address the issues,” he said.
Bautista noted that this may include friendly and cooperative initiatives between the tolls company and the City of Valenzuela.
“We are working to eliminate the inconvenience to our customers of the new mandatory toll road cashless transaction system that uses RFID required by the Department of Transportation Order,” he said.
To recall, Valenzuela Mayor Rex T. Gatchalian temporarily suspended Nlex Corp.’s business permit to operate within his jurisdiction on Monday due to heavy traffic caused by flaws in its digital toll collection system.
This resulted in free tolls for many motorists and freed up congestion on the Valenzuela portion of the highway.
Bautista noted that his group “recognizes that the mandatory implementation of the 100 percent cashless toll has experienced labor pains that unfortunately resulted in technical problems in some cases.”
“These failures that are occurring at the toll booths are simply the result of some adjustments that should be expected because the RFID implementation went into effect only eight days ago,” Bautista said.
He noted that the group is now increasing measures to ensure that RFID systems are “more convenient for the public” and that concerns are of “top priority.”
Bautista added that the toll firm “will continue to carry out a series of consultations and dialogues with the mayor of Valenzuela in good faith.”
The transportation department has directed all highway operators to implement a comprehensive cashless toll collection system on their roads, as a means of preventing the spread of Covid-19. The policy was implemented on December 1.
Currently, the government is giving motorists room to maneuver who did not install RFID tags on their vehicles by allowing operators to convert all toll plazas into so-called “sticky lanes.”
By January 11, only a few toll plazas will remain sticky lanes. On the same day, motorists passing on expressways without RFID tags will be stopped.
