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Banco de Oro, one of the country’s largest banks, advised its clients on Wednesday to visit its branches and use automatic machines amid the pandemic after its digital system became inaccessible on payday.
Some Filipino users took to Twitter to complain about this inconvenience under the hashtag #bdoonlinebanking and make the bank trending on the microblogging platform.
We apologize for the inaccessibility of our Digital Banking channels and the inconvenience it has caused, especially …
Posted by BDO Unibank on Tuesday, September 29, 2020
In a statement on Wednesday, September 30, which also turned out to be payroll day for some Filipinos, BDO Unibank Inc. He apologized to his customers for the inconvenience that his digital banking may have caused.
“We apologize for the inaccessibility of our Digital Banking channels and the inconvenience it has caused, especially during this payment period. In the meantime, we encourage you to use the ATMs or visit our branches for your urgent transactions, ”he said.
The banking firm also assured the public that all its branches observe mandatory health protocols and other security measures.
“All BDO branches are following security measures and observing physical distancing. Please wear your mask and face shield so that we can serve you safely and efficiently, ”said BDO.
BDO explained that the sudden system error was caused by a higher volume of users than its normal maximum level.
Since the harsh lockdowns last March, Filipinos turned to online banking for their financial needs due to the suspension of mass transit and the limited number of people allowed out.
“The bank has seen increasing volume usage on our digital channels and has taken steps to adapt. Today’s volume has been substantially higher than normal highs, ”he said.
“We have already taken steps to upgrade to a new digital banking platform. Please bear with us as we prepare to migrate to the new platform. Thank you for your understanding ”, added the bank.
However, the comment section on his Facebook post was full of scathing comments given the time that Filipino workers are supposed to receive their income.
Some Filipinos noted the hassle of visiting their branches to transact.
These sentiments were also echoed on Twitter when Filipinos condemned BDO’s perceived poor online services.
“BDO should invest more in its digital engineering team,” said one user He said.
Endless problems with the app. The fees. The service. WORST ever “, another wrote.
Other user remembered Recent incidents where BDO’s online and mobile services failed.
Last week, BDO’s mobile banking app was among those affected by the latest iPhone update to iOS 14.
READ: BDO Releases Advisory For iPhone Users After iOS 14 Update Triggered Technical Issues
The firm announced that it managed to make its application compatible with the new system update on Tuesday. However, several customers took to social media to complain about how they continue to encounter technical problems despite the application update.
In April, the bank also informed the public about an increase in logins during the strict quarantine measures, the improved community quarantine.
Later, BDO recommended that mobile banking users log in off-peak before 10 am or after 4 p.m
RELATED: Are you having difficulty accessing your bank account online? This is when you should try to log in, according to BDO
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