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The Office of the President (OP) recently formalized its partnership with the Philippines’ largest telecommunications company, PLDT, and its wireless subsidiary Smart, to enable the 8888 Citizen Complaint Hotline Number.
Through a virtual ceremony, Executive Secretary Salvador Medialdea and PLDT and Smart officials expressed their confidence in the project that will help citizens and the government in solving complaints and problems in their dealings with government agencies.
Medialdea shared how “President Rodrigo Roa Duterte has always said this vision of eradicating corruption in government and making public service more accessible to more Filipinos. These were the driving forces that led to the issuance of Executive Order 6 series 2016 institutionalizing the 8888 complaint hotline and establishing the 8888 citizen complaint center which provided our people with a convenient platform to raise their requests and complaints to the government. This project would not have been accomplished without the joint effort of the Office of the President and our telecommunications providers. As such, let me take this moment to extend my sincere thanks to PLDT and Smart for their unending support and assistance in making the 8888 hotline a success. “
Undersecretary Rico Bernabe also expressed his satisfaction with the link with the delivery of the hotline and emphasized how “PLDT stands firm and helped the needs of the OP in the organization and start-up of the 8888 hotline. Two years of operations, we can proudly say that we have successfully closed the gap between the Filipino people and the government. The cooperation for the 8888 hotline has been perfect. “
PLDT and Smart have always supported the government in its efforts and programs to further drive the delivery of public services through reliable connectivity and digital solutions.
“We fully support the government in its initiatives and efforts to improve public governance. Through this association, we express our commitment to promote the platform with our capabilities. I believe this is just one of many government initiatives to improve public service delivery. We would like to assure you that the PLDT is always here to serve you and assist you with any requirements you may need for such an endeavor, ”said PLDT Director of Revenue and President of Smart, Al S. Panlilio.
The PLDT Group has spent more than P260 billion in the last five years to further improve telecommunications coverage and services to support the president’s call. Panlilio also highlighted how this year’s capex for the expansion will be roughly the same level as last year of P73 billion despite the challenges posed by the pandemic.
“Our commitment next year is a much larger investment in our capex, above P73 billion… to focus on expanding our fiber optic backbone and also our wireless coverage. We do not want to compare ourselves with local competition, as we are above average in terms of third-party agency performance, but rather compare ourselves with our neighboring countries such as Thailand and Vietnam, “he added.
The SMS hotline was introduced to increase the government’s efforts to curb corruption and instances of red tape among government agencies.
“We would like to thank the Office of the President for this privilege of working together in the service of our compatriots. Our goal at PLDT Enterprise is to achieve a positive impact on each business with our solutions and this goal also extends to government agencies and public entities. We express our commitment to helping the government in any way we can so that we can build a better future for Filipinos, ”said Jovy Hernandez, President and CEO of ePLDT and Senior Vice President and Director of PLDT and Smart Enterprise Business Groups.
“We consider it a privilege for PLDT-Smart to be part of this value chain to provide government services to the Filipino people. It is a role that we are taking very seriously. As your technology partner, you can rely on the quality, resilience and data privacy of the platforms and solutions we have implemented for this service, ”added Mike Toledo, Managing Director of Public and Government Affairs for MVP Group.
The SMS service platform provides the public with an alternative channel to post their complaints, complaints about acts of bureaucracy and corruption in relation to any government agency. Smart, Sun and TNT subscribers can simply text the hotline for free.
“With the partnership between the two entities, PLDT and Smart will provide the Office of the President with the SMS platform and managed contact center solution for the hotline to help the government address complaints from the public,” said PLDT FVP and Chief from Grupo Corporativo Comunicaciones Cathy Yap-Yang.
“Today, all Smart, Sun and TNT subscribers can now contact the Office of the President’s Complaint Hotline 8888 via SMS toll free, allowing the public to instantly communicate with the government,” added Yap. -Yang.
For complaints, send a text message: C / Name (if you wish to be identified) / Government agency concerned / Full details of the complaint. Then call 8888.
To apply for assistance, just send a text message: To / Full name / Type of application (financial, livelihood, housing, employment, education and claims) / Government agency concerned / Full details of the application. Then call 8888.
Messages require a minimum of 200 characters to be processed. By sending messages, users agree that any recorded information will be used in future communications with 8888 Citizens’ Complaint Center in accordance with the Data Privacy Act and the Data Privacy Policy as outlined at www.Op-proper.Gov .ph.
