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Philippine Airlines said Monday that it settled more than P12.72 billion in COVID-related refund requests from passengers as the airline promised to address the delays. “We are doing everything we can to address the massive flood of refund requests we received after the global pandemic forced us to cancel more than 60,000 PAL flights since March 2020, affecting more than 1.3 million passengers “, said the air unit of the magnate Lucio Tan. said. “Loss of revenue deprived us of liquidity to make timely reimbursement payments, even as closure restrictions posed serious personnel and logistical constraints,” he said. PAL said it progressively increased its processing capabilities to address system delays. “So far we have reimbursed about 80 percent of COVID-related rebate requests over $ 300 million (P15.9 billion),” PAL said. “We recognize that this has taken some time and we greatly appreciate your understanding as we continue to address these challenges in the coming months,” he said. PAL said it restored nearly 15 percent of the regular national and global network and aimed to increase more flights and more routes in line with the expected reduction in travel and quarantine restrictions. “We assure our customers of Philippine Airlines’ commitment to meeting all reimbursement obligations, and we sincerely apologize for the lengthy processing time that many of you have experienced,” PAL said. Cebu Pacific also said it refunded more than P2.4 billion of COVID-19-related booking cancellations, equivalent to 50 percent of the refund requests received. “We remain committed to our customers to complete pending refunds and will update them once they have been processed. We are currently in the middle of the refund requests submitted last April, ”said Cebu Pacific. Cebu Pacific said refunds can take up to six months to process from the time the application is submitted. Cebu Pacific said the tourism and aviation industries are among the hardest hit by COVID-19, which limited Cebu Pacific flights to just 10 percent of its pre-COVID network.
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