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Live CCTV footage identified the terrorist on March 15 within two minutes of police receiving information about the attacks on two mosques in Christchurch.
A review of the police response to the atrocity was released on Wednesday, a day after the release of the Royal Commission of Inquiry report on the Terrorist Attack on the Christchurch Mosques.
The police report recommended that people be allowed to send text messages to the 111 emergency number.
“In times of an active shooter attack, this could be crucial, as the victims did not want to make noise while in hiding.”
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The review also noted that only eight of the 700 CCTV cameras in the area had live record recognition capabilities.
In this case, the CCTV images were checked against the live video feed of the offender, allowing quick identification of the vehicle and its occupant.
However, the police discovered that there was a significant opportunity to install more sophisticated CCTV equipment in the city.
Automatic license plate recognition involves the use of artificial intelligence to analyze images. Work is currently underway to examine the potential for stronger policy in this area.
The review also recommended that police develop immediate ways to contact social media companies, so that problems can be resolved urgently, such as requests for a criminal not to live-stream an attack.
Central government input may be needed in those negotiations, he said.
The report says that the police “did an excellent job by the standards”, but there were processes and systems that could be improved in case something similar happened again.
The reaction of the day was quick. Police arrived at Masjid An-Nur 10 minutes after the first 111 call was made. The first responders arrived at the Linwood Islamic Center only two minutes after it was reported that shots had been fired there.
The terrorist was captured on Brougham St at 1.57 pm, 17 minutes after the attack began.
There was a lot of confusion immediately after the shooting. .
Calls made to 111 describing “shooting at the hospital” resulted in the deployment of police officers at the hospital rather than at the actual sites of the attack.
However, since hospitals were sensitive locations during a mass homicide, it was appropriate that police personnel arrive immediately, according to the report. His presence also reassured the hospital staff.
The decision to widely disperse the officers was the right decision, as it allowed them to be in the right place to stop the terrorist, according to the report.
He recommended a helicopter or drone, or the field officer’s GPS tracking, could help provide real-time monitoring of what was happening.
Police said they were working to introduce GPS tracking to their front-line units.
On the day of the attack, police and New Zealand Defense Force personnel, as well as foreign personnel from Hong Kong and Australia, were attending a sniper training course in Christchurch. Personnel were dispatched to the incident and some carried weapons to protect themselves.
They were not wearing New Zealand police uniforms, which caused confusion, especially in the public.
“Police agree that, in future operations, clear New Zealand police identification for all deployed personnel, or collaboration with personnel identified by New Zealand police, is essential.”
International partners were involved early on, including the Australian Federal Police, the New South Wales Police and the Federal Bureau of Investigation.
The police had established “strong and productive relationships” with the upper echelons of the Muslim community prior to the attacks.
“This led to great understanding, empathy and trust with the community, which was drawn on in this response.”
The redevelopment of the Deans Ave and Linwood mosques shortly after the attacks had a “huge impact” on the well-being of the local staff and community.
However, it may have been recognized “a little earlier” that some members of police personnel suffered trauma from watching the crime video live, and those with Muslim and Christchurch connections were also emotionally affected.
“Well-being of [police] staff involved in events like this will be a long-term problem that needs to be closely supported and monitored. “
Police Commissioner Andrew Coster said the review was carried out in light of the scale and sensitivity of the operation. He noted that families and victims also had concerns about some aspects of the day’s police response.
“We want to be as open and transparent as possible about how we conduct our operation.”
The police intended to interact with members of the Muslim community on how they implemented the recommendations, he said.