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Noel Leeming’s customers have filed a dozen complaints with the Commerce Commission since the retailer was warned about making delivery promises it could not deliver in December.
A spokeswoman for the commission said it has received 12 complaints related to non-delivery, delivery time and bait advertising from Noel Leeming since Dec. 16.
On that date, the commission issued an official warning to the retailer for selling products that it did not have in stock.
Maarten Holl / Things
Noel Leeming received an official warning from the Commerce Commission in December. (File photo)
The warning came after an investigation into Noel Leeming for making unreasonable surrender statements during the Covid-19 crisis.
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The investigation began in July, when the commission said it had received 57 complaints about Noel Leeming in six months for failing to deliver the sold goods.
By November 26, he had received 125 complaints related to delivery time, non-delivery or alleged advertising of Noel Leeming’s bait.
The commission is actively monitoring trends in Covid-19-related complaints, its spokesperson said Wednesday.
Alexander Robertson / Things
Noel Leeming’s customers have filed a dozen complaints with the Commerce Commission since the retailer was warned that it had to make delivery promises that it could not keep.
“We also remind all merchants that they must have reasonable grounds to believe that they can supply goods within any timeframe they indicate or, if no timeframe is indicated, within a reasonable time.
“This is particularly important for companies to remember the current challenges related to stock availability that result from Covid-19.”
If traders are unsure when they are going to get shares, they should be open and honest with consumers.
Businesses should also keep their websites up-to-date so that new customers receive accurate and up-to-date advice on delivery times, he said.
Consumers should contact companies directly if they have any concerns regarding the delivery of their purchased products.
Noel Leeming has been contacted for comment.
