Covid-19: Air NZ passengers trapped by coupon system can change flights



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This story was originally published on RNZ.co.nz and republished with permission.

Air New Zealand says that people trapped by the requirement to have an isolation voucher administered before flying to this country can change their flights.

Travelers must now have a coupon for a bed in a facility before boarding an international flight to New Zealand.

The country’s managed isolation facilities are now fully booked until after Christmas, meaning that people who have booked flights without a coupon could get high.

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* Coronavirus: 400 New Zealanders desperate to get out of India

Some who booked flights home before the voucher system went live contacted RNZ earlier this week, concerned they might not be able to secure a spot in managed isolation that matches their flights.

Air New Zealand says that people who cannot get a coupon can make a date change at no additional cost.

If a customer has a non-refundable ticket, they also have the option to keep the fare on credit.

This story was originally published on RNZ.co.nz and republished with permission.

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