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BNZ says it has resolved an issue that left some customers unable to view their account balances, complete bank transfers, and view their transactions.
A BNZ spokesperson confirmed that the issues affecting customers on Friday morning were related to internet banking, both on its website and via the BNZ app.
It was a display issue, which did not affect actual transactions or available funds, he said. Some customers were unable to see updated balances or transactions.
A BNZ customer, who Things agreed not to name, said He was alarmed when he received an automated message saying he was $ 17,000 overdrawn and overdrawn despite not having a transaction history of this.
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The client, a surgeon, said he was concerned that BNZ’s problems meant its six employees would not receive their biweekly pay over the weekend.
“Like me, they are taking a well-earned break and will not have cash for their holiday weekend,” he said.
“I have faith in the bank, but it undermines my thoughts on bank security. Unfortunately, it adds a lot of stress to me because I have a large number of staff who depend on me to get paid. “
Another BNZ client, McLean Orion, said on Facebook that he could not see Thursday’s transactions and that the balance had disappeared from his account even though he had not made any transactions.
Stacy Squires / Stuff
An issue arose on Friday morning where BNZ clients were unable to view accurate statements online.
But the BNZ spokesperson assured that the funds were not affected, they were only shown as incorrect in the application or in online banking for some clients.
In the surgeon’s case, BNZ said he could still run his payroll this weekend / public holiday, although this would be processed the next business day. That was Tuesday.
BNZ confirmed that it had fixed the mobile banking problems on Friday afternoon.
