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The Health Ministry says it has received no complaints from users of the NZ Covid Tracer app reporting overheating issues.
The covid phone app was closed because it was causing the phone to overheat.
Photo: Gill bonnett
An updated app was released a week ago.
A glitch message told a user that the app had closed because it was causing the phone to overheat.
A ministry spokesperson said it worked quickly to develop and implement fixes as soon as possible when a problem was identified, but there were no reports of the app causing overheating.
“While we don’t have enough information to speculate what caused the overheating in the case of the screenshot you provided, we did note that having a large number of active apps open at the same time could cause the device to overheat.
“Please note that while Bluetooth tracking is being considered for the next major app update, the app does not currently use Bluetooth Low Energy or any other Bluetooth functionality.
“As with any application, minor issues are identified from time to time, some of which will only affect users with certain devices or operating systems.”
In the Republic of Ireland, 83,000 removed their contact tracing app after users complained about rapidly depleting battery life and overheating issues.
The NZ COVID Tracer app has been developed for the Ministry by New Zealand company Rush Digital.
