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A blind man from Wellington was denied access while trying to board a bus with his guide dog, despite showing the dog’s passport and identification.
George Taggart, his partner Mary, and guide dog Gus, a poodle. Source: Antonio Lim / Supplied
Guide dogs, trained by Blind-Low Vision NZ, are legally allowed on public transportation, as well as in public places, including hospitals, shops, and restaurants.
But when George Taggart tried to board a bus with his poodle Gus, he was turned away.
He even showed the bus driver Gus’s passport and guide dog ID, but was still denied access.
Blind-Low Vision NZ CEO John Mulka says the case highlights accessibility issues for blind and low-vision kiwis.
“It is important that we use these opportunities to raise awareness of the access rights of people who use guide dogs, to travel independently and confidently, and to get where they need to go,” he says.
While most of the organization’s trained dogs are Labradors, they also breed standard poodles, Mulka says.
Poodles are best suited for caregivers or family members allergic to dog hair.
“While it may be unusual for the public to see a poodle as a guide dog, when George showed his identification card it should have cleared up the confusion,” says Mulka.
“Blind Low Vision NZ guide dog breeds are chosen for their intelligence and stable, friendly nature.”
Mulka says he has reached out to Metlink, which operates buses in Wellington, and Wellington City Council to “offer support and advice on best practices.”
“Blind Low Vision NZ works directly with transportation providers and others in the public and private sector to train and educate on how to best serve blind, deafblind and low vision travelers, customers and staff,” he says.
Blind Low Vision NZ breeds and trains guide dogs, who have legal access to accompany their keepers under the Human Rights Act and the Dog Control Act.
The trained dogs are recognizable by their work harness, with their own identification card and an identification medallion.
If people are turned away despite showing their ID, Blind Low Vision NZ says handlers have the right to call the police. People are encouraged to make a formal complaint if the problem persists.
Metlink has been contacted by 1 NEWS for comment.
