Dissatisfied Vodafone customers charged multiple times for PS5 consoles

Disgruntled Vodafone customers have taken to the company’s Facebook page to complain that they are being charged for PS5 consoles and then have been told they sold out.

Some were incredulous that the giant telco could charge for goods it couldn’t deliver and then tell them they would have to wait days for refunds.

Vodafone apologized and said it was working hard to confirm orders and reimburse people who were overcharged.

And, he said, because some customers did not receive order confirmations, they may have been left with the impression that they were charged, but would not receive a console.

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The company said this was not the case and that it would continue with the orders, although each customer could only buy one console.

Darren Brommell posted: “What a joke, bad Vodafone service! They have charged me three times due to failing and then wait in line for half an hour to be told I’m sorry, they sold out and will refund my $ 2400 over the next few days. “

Peter Swain posted: “Hi, when I submitted my order I received a failed payment message saying out of stock. Now I have been charged for a PS5 that I do not get. That’s theft! I tried calling twice and both times it got disconnected. “

Vodafone partnered with Sony Interactive, makers of the PS5, to sell the consoles for $ 819 ($ 649 for the “Digital” edition), with the sale taking place on Thursday, November 12.

But the demand was so high that Vodafone posted this message to disappointed shoppers after stocks ran out in minutes: “Thank you to everyone who visited us and placed an order for a PS5. If you were unable to purchase one, please keep checking online for more updates. “

Angry customer Angela Rota posted: “What a mess hahaha, how do you take money when there is ZERO shares, something wrong with the billing platform that shouldn’t happen unless a trillion people try at once?”

Some people posted on Vodafone’s Facebook page that they had been charged multiple times even though they only bought one unit, but many had difficulty communicating with the Vodafone call center.

On several occasions, people who had been waiting up to an hour had their call disconnected before communicating with the call center.

Vodafone spokeswoman Rebecca Huang said: “Due to the huge demand for PlayStation5 at Aotearoa, the shares we had to offer to our customers on launch day were sold out in a very short period of time.

“This lawsuit resulted in some problems with customer orders.

“We are working urgently to resolve these issues and will ensure that refunds are made when there are duplicate orders, to ensure there is one console per Vodafone customer per our terms and conditions, and we will ensure that stock is allocated to those eligible customers. they may not have received confirmation that their order was successful. “

She said: “We sincerely apologize to customers concerned about the stress and confusion, we know how anxious everyone is waiting for their PlayStation5, and we will fix this as soon as possible.”

Tracy Curran posted: “I bought one, but they charged me for three. Tried live chat and then it transferred to sales. I was transferred and the call was cut. The general calling line went through various menus and was told that they were having difficulty transferring calls to customer service. Nice third world service. All I want to know is if I was successful, where is the confirmation email and when the two additional charges will be refunded. “

Junaid Farooq posted: “It was a ridiculous show that they allowed me to buy and when I went to buy it it failed twice and then it sold out absolutely worthless.”

The surge in irritated customers came on the same day that Vodafone NZ posted a loss of $ 37 million in the six months to the end of September and boasted a decrease in customer complaints.

Complaints dropped 53 percent over the six-month period, with 34 percent more customer requests being served “for the first time,” he said.