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A woman who booked a flight home to New Zealand fears her trip is in jeopardy due to a problem with the reservation system for a managed isolation space.
Judy Lessing, a resident of New York and a citizen of New Zealand, said she had booked a flight from Hong Kong to Auckland in February, but was unable to complete the Managed Isolation Assignment System process on the Managed Isolation and Quarantine website. .
She understood that the flight she was booked on was quite full so all other passengers might have the same problem.
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Judy Lessing is due to arrive at Auckland Airport on a flight from Hong Kong.
The MIQ site was good, Lessing said, until it reached step 3 in the managed isolation allocation system process. At that time, travelers to New Zealand had to enter their flight number into the system.
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A drop-down box gave him a list of options, but it didn’t include the flight he was on, NZ80, and there was no way to abort the process and enter his flight number.
She had started the process of reserving a spot on Wednesday and had to do so within 48 hours, or she was at risk of losing her reservation.
“It’s a perfectly good system, but in this case it’s causing extreme anxiety,” Lessing said.
“If I can’t get February 20, I have to cancel this trip. I can’t keep changing flights and spending money. “
The people I had dealt with via email at MIQ had gone out of their way to help. They had recognized there was a problem but had not been able to tell him when it would be fixed.
He had also spoken with Air New Zealand, which had also contacted MIQ on the matter.
Lessing said he did not know if the problem affected only his flight, or if other flights and other days were affected as well.
“We are trying to follow the rules and we are frustrated by the very website that we should use.”
DAVID BLANCO / THINGS
Smokers in the outdoor exercise area at Rydges Hotel in Auckland, which is used as a managed isolation facility.
An MIQ spokesperson said that due to the international commotion in air travel caused by Covid-19, flight data could be changeable.
MIQ was in constant contact with the airlines.
“The airlines inform us of their confirmed flight times, which we then upload to the managed isolation allocation system,” the spokesperson said.
“This will affect people who book when they cannot find their flight details in the managed isolation allocation system, because the flight has not been logged or the time has been altered.
“We have been encouraging people to contact their airline to confirm their flights in these situations.”
