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Warwick Smith / Stuff
Aareta Mohi displays a photo of her scolded hand after coffee was spilled from a takeout cup at McDonald’s.
A quick coffee at a McDonald’s drive-through in Palmerston North has seriously burned an unsuspecting customer.
Aareta Mohi, 18, ordered a long black and mocha from McDonald’s Princess St on August 17.
He turned down a cup holder and placed the mocha, then long black in the cup holder of his car.
When he grabbed the long black mug, the mug was hot, difficult to hold, and the lid snapped open, spilling boiling coffee into his hand.
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Warwick Smith / Stuff
Aareta Mohi compares her hands two weeks after being burned from a hot coffee she bought at McDonald’s.
Mohi said the person working at the drive-through saw what had happened and offered some replacement napkins and coffee.
She accepted the new coffee, parked her car, and ran to the McDonald’s bathroom to pour cold water on her hand.
He said the cold water bubbled up on his skin and felt hot.
Father Rhys Mohi said she ran into the house, speeding and crying.
They ran his hand through cold water and went to the doctors.
Since then, Mohi has been to the doctor three times, at a cost of more than $ 100.
It was wrapped in burn gauze and she had been covering it with kawa kawa ointment. They were in the process of getting reimbursement from ACC.
Rhys Mohi said the problem was the temperature of the coffee and that McDonald’s staff did not offer first aid.
The family filed a complaint with McDonald’s and had been in a meeting to discuss the incident.
“They made it very clear that it is not their problem.”
He said Aareta studied full time and worked. She had reduced duties at work and her income suffered.
“It has put undue stress on him.”
He wanted a formal apology and for this he went with staff training.
Mother Nywyne Te Awe Awe Mohi said it was not a great experience and did not think the problem was isolated.
“I was really disappointed.”
A McDonald’s spokesperson said restaurant staff were not alerted to the incident at the time, but when the complaint was made, it was taken very seriously and a full investigation was conducted.
He said this included checking indoor and outdoor CCTV; showing both the coffee being brewed and passed through the car window, and the coffee the customer picks up from the shelf and takes it to their car.
“The customer and his family were invited to come to the restaurant, watch the closed circuit television and discuss the incident. The restaurant believes CCTV shows the customer removed the lid from the cup before it spilled. “
He said the restaurant was committed to speaking with staff and reminding them of first aid procedures.
“McDonald’s has trained first aid personnel on every shift. Management also verified whether the customer made an ACC claim, which they had not made at that stage.
“Part of our barista training is making sure the takeout cup lids are on properly, and there are warnings on the cups that the contents may be hot. Cup holders are also offered, but in this case they were rejected. “
They did not say if they were to blame, nor did they comment on the temperature of the coffee.
