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PETALING JAYA: All comments on social media about damaged roads and potholes are noted, says the Department of Public Works (JKR).
JKR CEO Datuk Mohamad Zulkefly Sulaiman said that they always do their best to monitor the condition of all roads in the country and that every complaint received is considered a priority to ensure that road users are safe and comfortable.
Zulkefly also said that JKR practiced a “no wrong doors policy” and that there were 11 channels where the public could direct their complaints.
These include the website aduan.jkr.gov.my, by phone, the Public Complaints Management System (SISPAA) at kkr.spab.gov.my, email at [email protected]/ komunikasi. jkr @ 1govuc. gov.my, the media, physically at JKR offices, the Office of Public Complaints at pcb.spab.gov.my or via your app, letters, or the Malaysian Government Call Center (MyGCC).
“Regardless of whether it is a federal, state or municipal highway, each complaint will be channeled to the appropriate party for immediate action,” Zulkefly said in a statement posted on his Facebook page on Monday (28 de December) at night. .
Zulkefly also thanked all of JKR’s district engineers and their social media managers across the country who always responded to complaints.
He also thanked netizens and JKR strategic partner RakanKKR, who acted as eyes and ears to provide information about the roads.
“We accept all suggestions and constructive criticism with an open heart for improvements to be made,” he said.
On Sunday (December 27), the Minister of Science, Technology and Innovation, Khairy Jamaluddin, hit a pothole and crashed during a bicycle trip in Banting.
Khairy tweeted a photo of her bruised face with small scratches, saying she fell after hitting a pothole while biking through Kampung Seri Cheeding, and the Kuala Langat Department of Works issued an apology about five hours later.
The Malaysians took to social media to question whether a similar apology would be extended if they were the ones injured.
Others posted videos and images of potholes and rough roads to highlight the problem.
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