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On mobile customers may find it difficult to use the service of the telecommunications company at this time. The service interruption was revealed by disgruntled customers of the telecommunications company through social media.
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based on the tweets and Facebook posts from customers, it looked like they had started to face connectivity issues for a few hours. According to these customers, the U Mobile connection appeared to have completely disappeared, as indicated by the “No service “ or “Just SOSState on their phones.
Here is an example of Twitter user @dingrogudjarin on Ipoh who noticed the outage around 4:50 pm today:
Hello @umobile can taw sbb takda service tiba2? Bill dah byr semua 🙏🏻 pic.twitter.com/kWO2LZDDJG
– ⧗ Share ☂︎ (@dingrogudjarin) January 2, 2021
Since U Mobile did not make any official announcements about it, the true nature of the outage is not yet known. However, it has acknowledged the interruption in some of the responses to customers, although the telecommunications company did not provide recovery time in those responses.
Hello @ayanurazaWe are aware and our team is currently working to fix the issue, your patience is greatly appreciated. Check your network connection from time to time.
– U Mobile (@umobile) January 2, 2021
In the meantime, we will keep you posted once we have more news. So stay tuned.
This is a developing story. Please update this post to get the latest update.
UPDATE (9:39 PM):
In response to a customer at 9:29 pm, U Mobile’s customer service agent stated that the estimated recovery time at this time is 4 hours:
Hello @ waniwahida8, we are aware of the problem and our team is working to fix it at this time. Your cooperation and is greatly appreciated. The estimated time to solve it is 4 hours. For the moment, I would appreciate being able to monitor the… https://t.co/wZSI4elcMD
– U Mobile (@umobile) January 2, 2021
Based on that answer, that means the problem needs to be corrected before 1:30 AM. M. However, in another tweet at 9:45 pm, the telecommunications company claimed that it has managed to restore its services to normal:
Hello @atieqahyusofPlease note that the issue has been successfully resolved at this time. Restart your phone and try again. If the problem remains the same, please email us the phone number and location for further investigation. thanks 🙏
– U Mobile (@umobile) January 2, 2021
Since U Mobile has yet to provide a proper official statement regarding the outages its customers are experiencing, we are not so sure of the accuracy of the status updates provided by the telco’s customer service agents.
So, if you are one of those U Mobile customers who are affected by downtime, try rebooting your device every now and then and see if that would get you back on the network or otherwise.
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