The CEO apologizes. Provide free data until midnight

Following the network outage this afternoon, Celcom announced that its voice and data services are now up and running. The restoration of their network has started from 6:00 p.m. and they have apologized for the inconvenience caused as the affected customers cannot make calls and connect to the Internet.

As a token of appreciation for the patience of its customers, Celcom will not deduct any data fees from 6:00 PM. M. (October 4) until 12:00 a.m. M. Of course, this won’t make any difference if you already have an unlimited plan.

Celcom CEO Idham Nawawi tweeted an apology tonight for the network problem that started at 3pm. In his tweet, he said that sometimes, despite everything they do to ensure the best for their customers, the worst could still happen. He added that the free use of data is provided as a token of appreciation for his clients’ support and patience.

Sometimes, despite all we do to ensure the best for our clients, the worst keeps happening. We are very sorry for the above interruption. As a token of appreciation for your support and patience, all data usage will not be deducted from your quota from 6pm to midnight. @Celcom

– Idham Nawawi (@idhamnawawi) October 4, 2020

If you are a Celcom customer, how is your connection at the moment? Let us know in the comments below.

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