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Independent mobile analytics company Opensignal said the country’s average 4G download speed is 12.7 Mbps (megabits per second) in Malaysia, with Putrajaya recording the highest speed at 16.5 Mbps and Kedah the lowest at 10. , 5 Mbps.
The report released on December 7 is based on a real world 4G speed analysis conducted from August 1 to October 29.
He added that the government has to increase 4G speed by almost three times if it wants to achieve the goal outlined in the National Digital Infrastructure Plan (Jendela): 35Mbps in populated areas by 2022.
Opensignal found that national “4G availability”, a rating that measures how often a user can access a 4G network, is at 86%, with Kuala Lumpur achieving the highest with 91.8% and Kelantan the lowest. with 79.2%.
On a scale of 0 to 100, most users rated their 4G video viewing experience between 55 and 65 points due to “a less consistent experience, even from the same video streaming provider and particularly for higher resolutions, with noticeably slower and uncommon load times. “
He said that only users in Putrajaya and Kuala Lumpur rated their experience highest (65 to 75 points), as they generally enjoyed more consistent and faster loading times.
On average, users in Putrajaya, Kuala Lumpur and Selangor had to wait between three and 3.4 seconds for a video to load and start streaming, while users in Sabah had to wait longer, 4.3 seconds.
The company explained that even brief delays have a significant impact, as research by the University of Massachusetts Amherst and Akamai showed that users are likely to abandon a video if it takes longer than two seconds to start.
Regarding the gaming experience, the average score was 62.1 points, and Putrajaya, Kuala Lumpur, Pahang and Selangor exceeded 65 points.
The company said that the variation in the mobile network experience illustrates the difference in connectivity between densely and sparsely populated areas, adding that due to the vast archipelagic geography of the country, mobile operators have a difficult time offering a unified network experience. .
The Jendela initiative should bridge the digital divide, he added, which is vital as the pandemic has given digital inclusion a new sense of urgency as more Malaysians need better connectivity to stay connected and adapt to the new normal measures.
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