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Kuala Lumpur International Airport (KLIA) has dropped to its lowest ranking, ranking 63rd on the annual Skytrax World’s Top 100 Airports list.
The main gateway to the country fell from 54th place last year.
The highest ranking KLIA achieved was in 2001, when it ranked second on the list.
Since then, he has retired from the top 10 since 2013, when he fell to 14th place.
KLIA’s previous rankings over the years were 20 (2014), 19 (2015), 24 (2016), 34 (2017), and 44 (2018).
Meanwhile, KLIA2 managed to stay in the top 10 on the list of the best low-cost airline terminals in the world, reaching number six. However, his latest ranking marks a drop from third place last year.
The awards are voted on by customers in a global airport customer satisfaction survey.
“A core directive of the survey is for customers to make their own personal decisions as to which airport they consider the best, underlining the brand as the passenger choice awards,” Skytrax said in a statement posted online.
Skytrax is a British-based airline and airport consultancy.
Their annual World Airport Awards are often considered a quality benchmark for the global airport industry as they assess customer service and facilities.
This year, Singapore’s Changi Airport ranked first for the eighth consecutive year.
In other developments, Malaysian airports said airports here are well prepared to handle the Covid-19 pandemic as domestic air travel resumes.
“Passengers can be assured that our airports have been disinfected and that sanitation activities have been carried out consistently since the start of the Covid-19 outbreak,” it said in a statement.
Malaysia Airports has also stepped up its standard operating procedures by implementing additional precautionary measures to ensure passenger safety.
The new measures include making the use of face masks compulsory when entering the terminal building.
Nor is entry to the terminal allowed to all visitors and non-passenger visitors.
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