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PETALING JAYA: The Department of Public Works (JKR) is doing its best to monitor road conditions across the country, and every complaint is treated as a priority to ensure users are safe and comfortable, said its CEO. .
Noting comments on social media about damaged roads and potholes, Datuk Mohamad Zulkefly Sulaiman (Photo) said it practiced a “no wrong doors policy,” adding that there were 11 channels where the public could direct their complaints.
“Regardless of whether it is a federal, state or municipal highway, each complaint will be channeled to the appropriate party for immediate action,” Zulkefly said on the department’s Facebook page on Monday.
“We welcome all suggestions and constructive criticism for improvements,” he said, thanking the JKR district engineers and their social media managers for their responsiveness to complaints.
He also thanked netizens and JKR strategic partner RakanKKR for providing information on the roads.
Among others, members of the public can channel their complaints to aduan.jkr.gov.my, the Public Complaints Management System at kkr.spab.gov.my and [email protected]/ komunikasi.jkr @ 1govuc. gov.my.
They can also call to submit their complaints by phone or the media, visit the various offices of JKR, the Office of Public Complaints at pcb.spab.gov.my or through their application, letters or the Malaysian Government Call Center (MyGCC).
On Sunday, the Minister of Science, Technology and Innovation, Khairy Jamaluddin, hit a pothole and crashed during a bicycle trip through Kampung Seri Cheeding in Banting.
He then tweeted a photo of his face bruised with small scratches. The Kuala Langat Department of Works issued an apology about five hours later.
Khairy later said that he had uploaded the incident on Twitter as a reminder to road users to be vigilant, but it caught the attention of JKR.
“I am grateful that JKR has taken swift action, but it shouldn’t happen simply because I am a minister,” he said.
When contacted, the head of the Kuala Langat Municipal Council’s corporate and public relations unit, Mohamad Kamal Mohd Ramlan, said that the road was not under his jurisdiction.
“The highway is under the jurisdiction of the Department of Works, but we are not sure if it is a federal or state highway,” he said.
Malaysians have since taken to social media to wonder if a similar apology will be extended should they be the ones injured, with many posting videos and images of potholes and poor roads.
At IPOH, the state Department of Public Works (PWD) had resolved approximately 97% of road complaints, including potholes.
Perak Menteri Besar Datuk Saarani Mohamad said there were 705 complaints this year.
“I think the department has done a good job. 18 cases remain to be resolved in Kinta and one in Kuala Kangsar and Kampar. Municipalities such as the Ipoh City Council have responded. In the case of small potholes, they expected a few more and repaired them all at once to reduce the cost, ”he said.
He also urged the public not to fix the potholes themselves, as there were certain specifications to be met.
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