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PETALING JAYA: The courier company J&T Express Malaysia has apologized for recent cases that went viral on social media in which its staff violently throw packages.
In a statement on Sunday (February 7), he said management handled the matter immediately and the employees involved had publicly apologized.
“Everyone’s opinions and suggestions are really accepted and adopted by the company.
“J&T is fully committed to localization development, continually improving employee compensation and benefits and promoting the development of Malaysia’s social economy and e-commerce industry.
“We are committed to building a comprehensive compensation and benefits system to increase employee benefits,” he said.
He added that J&T has awarded employees their year-end bonuses after thorough consideration and in accordance with Malaysian labor law.
He said that for employees who have worked less than a year, bonuses are paid according to the duration of the working time without prejudice.
“Unfortunately, some employees are unclear about the bonus payment scheme that led to the violent sorting of packages on February 4, prompting some employees to cause mass riots and posting the videos on social media.
“Our Perak state administration immediately handled and clarified the incident. On February 5, the employees resumed their normal work status and actively sorted and processed customer packages,” he said.
He said that J&T will not deduct or owe employees a penny of salary, and hereby declares that they are willing to accept supervision and inspection from the public and institutions.
The company also said that due to the rapid increase in package volume during the MCO period, J&T purchased more packages from the community during this period.
He added that the company hired more temporary workers and only provided simple training for the temporary worker POE.
“In fact, this is a failure of our management. We have formulated special regulations and management methods for the settlement of claims and the monitoring of similar incidents, and the rapid settlement of lost packages.
“We are grateful to the public for their love and support for J&T. We have always spared efforts to improve our services and internal management,” he said, adding that the reforms were carried out in the shortest possible time in recent days, including staff expansion, vehicle expansion and management supervision.
He said that his management goes to the bases to receive training to ensure quality work behavior of all employees.
“We will assume all responsibilities, rapidly improve our management and service standards, and provide professional training to our own employees for fast, reliable and efficient service to Malaysian users.
“We deeply know that frontline employees are our greatest asset and we would like to thank our frontline employees for their continued efforts to provide delivery services to the public,” he said.
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