[ad_1]
The Malaysian Communications and Multimedia Consumer Forum (CFM) has revealed that most telecom customers were dissatisfied with the quality of their internet speed during motion control command (MCO).
The finding is based on an online survey that CFM conducted in July to collect user feedback on its internet connectivity plan.
Approximately 209 respondents from across Malaysia responded to the survey, with the majority sharing that they faced more than one problem related to the quality of their internal network coverage and that no significant improvements were made even after complaints were made. CFM indicated that three out of five Malaysians were not experiencing the internet speed promised by their telecom providers.
CFM President Datin Mohana Mohariff said that consumers should not have faced such problems, particularly during the MCO period.
“We conducted this survey during the recent MCO, when everyone relied heavily on Internet connectivity to work from home and stay connected. This problem should not happen, as telecommunications companies have promised to provide the subscribed service and should be more proactive to improve their services, ”he said in a press release.
In the survey, users were asked to indicate whether they faced one or more of five specific problems, such as having to go to the city to get network coverage due to the absence of a telecommunications tower in the area (option A ) or if the lack of signal at home has forced them to leave home due to connectivity (option B).
Most users chose option C to indicate that their internet speed was not up to the speed promised by service providers. Users also responded to option D, where complaints had been made about the issues they were facing but no action had materialized. The rest of the respondents indicated other problems.
The result of an online survey on Internet connectivity problems faced by users during MCO. – CFM
Mohana said CFM is working with the Malaysian Communications and Multimedia Commission (MCMC) to enforce the provisions of the General Consumer Code (GCC) to protect consumer rights.
“Some of the topics that will be reviewed in the GCC are the contractual terms and conditions of the service, to provide a summary of critical information and more attention to consumers with special needs,” he added.
Consumers are also encouraged to contact their telecommunications companies to file their complaints by providing detailed information on the problems they face.
If the issue is not resolved, consumers can submit a report to CFM through a portal integrated with MCMC.
[ad_2]
