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Best Western Hotels & Resorts previously released improved cleaning protocols and breakfast standards in response to the coronavirus pandemic, but on Thursday announced a new, stricter program based on guidance provided by the US Centers for Disease Control and Prevention. . USA, Occupational Safety and Health Administration, Environmental Protection and Health Agency of Canada. Called We Care Clean, the program joins other cleaning programs announced by hotels last week, including those by Marriott International, Hilton Worldwide and Hyatt Hotels Corp.
The program, which builds on the I Care Clean program that Best Western launched in 2012, “guarantees an even higher level of cleaning standards and best operating practices.” In addition to improved sanitation measures in public areas and guest rooms, including waiting 24 to 72 hours for staff to enter rooms after check-out, new protocols include minimizing guest contact and employees through streamlined check-in and check-out processes. . A social distancing measure will be implemented in hotels, posters on best wellness practices will be placed, and all brochures, magazines and documents in the hotel lobby will be removed. Disinfection stations or wipes will be available in all hotels. Unnecessary items will be removed from the rooms, including accent pillows, bedclothes, paper notebooks, and pens.
The company has also temporarily changed its breakfast offerings with enhanced “Grab & Go” pre-packaged food and beverage options, and will allow hotels to offer a served or pre-plated breakfast to minimize guests’ contact with food, drinks and surfaces, and cross contamination. Utilities, including gyms, swimming pools, and meeting rooms, will be cleaned on a scheduled basis and will be disinfected overnight with electrostatic mist, ozone generators, or ultraviolet devices.
Additionally, hotel employees will follow strict guidelines, such as the use of personal protective equipment, following strict and frequent hand washing protocols. Cleaning and laundry staff will wear gloves and masks.
Best Western said it will update the program regularly based on the latest standards and recommendations from government agencies and industry groups.
