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KUALA LUMPUR (September 1): AirAsia is introducing over-the-counter billing rates in select countries and cities starting today, following the recent rollout of its contactless check-in kiosks and enhanced mobile app features.
In a statement, the low-cost carrier said fares are RM20 per guest for domestic flights and RM30 per guest for international flights.
However, he said guests can avoid paying these fees by choosing to check-in through the AirAsia.com website, mobile app, or airport kiosks.
AirAsia Group Chief Operating Officer Javed Malik said the airline has seen very high adoption of its self check-in services through its website, mobile app and airport kiosks in recent times.
“Therefore, the implementation of check-in rates at the counter is a way to further encourage guests to use these digital technologies, in which we have invested heavily, to promote and improve operational efficiency and convenience of guests. guests.
“In light of the Covid-19 pandemic, these self-check-in facilities have become very crucial in minimizing physical contact between our guests and staff. In the last two months, thousands of guests on essential travel have experienced our non-contact travel procedures as we intensify our security and protection measures for the health and safety of our guests and Allstars, ”he said.
Malik said that AirAsia was also one of the first airlines to enable the polymerase chain reaction (PCR) test report selection feature on its website and mobile app, where guests can upload their PCR report or documents. travel packages and register for your flights, even before your arrival at the airport, for a better contactless travel experience.
“We encourage all guests to make use of these convenient facilities and self-service features that are now available, to fully adapt to the new way of traveling,” he said.
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