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KUALA LUMPUR, November 19 – The Ministry of Health has revealed that 37,009 calls were made to help lines during the Covid-19 pandemic. More than half called seeking emotional and psychological support.
Hotlines for mental health and psychosocial support services were established by the Ministry of Health at the Crisis Preparedness and Response Center (CPRC) at both the national and state levels.
“In addition to that, the helplines also involved various government agencies and non-governmental organizations such as MERCY Malaysia,” the ministry said in a parliamentary response written yesterday.
He was responding to Cheras MP Tan Kok Wai who wanted to know the rate of mental health problems reported in Malaysia since the coronavirus broke out here and asked for a breakdown by gender and age.
The ministry said 37,009 of the phone calls were received from these helplines as of Nov. 11, with the highest category of callers (19,729 calls or 53.3 percent) being those seeking emotional support related to psychology.
Those wishing to obtain information on Covid-19 accounted for 12.6 percent of the 37,009 phone calls, while 4.98 percent expressed a need for donations or assistance, while problems at home or with the family were also an issue with 4.6 percent of calls to domestic problems and 2.7% about domestic violence.
“For the operation of such call services, those on duty who manage it are made up of psychological counseling officers and medical experts trained in the field of mental health,” the ministry said.
Of the 37,009 telephone calls, 52.1% were women and 47.9% men.
According to the ministry, the main problem raised by women calling the helplines was related to emotional, psychological and counseling support, home-related problems and domestic violence, while the majority of men calling for help complain about your employers, get information. regarding Covid-19 and to seek help.
In terms of callers who wanted mental health and psychosocial support services, people between 20 and 39 years old accounted for half of those calls with 55.3%, followed by those between 40 and 59 years with a 30.8%.
