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Have you seen the viral story of the Proton X50 being involved in a total loss accident, driven by the sales consultant?
If you haven’t, here’s the deal. The unfortunate red X50 was being delivered to a customer in Johor Bahru from a dealership in KL, when the sales advisor (SA), allegedly driving at 180 km / h, crashed on the road and ended up off the road. The SA survived the accident, but the X50 was badly damaged and will have to be canceled. As you can see from the photos, there is roof damage, which means the car has probably flipped over.
We reached out to Proton and this is what the automaker has to say. “Proton appreciates first of all that no one was injured in the accident. However, we take the matter seriously and a thorough investigation will be conducted regarding the actions taken by the sales advisor and the distributor. Action will be taken should it be discovered that there was a violation of Proton’s delivery procedures, ”the statement read.
KL to JB, that’s a long distance delivery, right? Apparently, JB’s customer bought the car through an ex-Proton SA agent. Since she is not from Proton staff, the delivery had to be made by a current SA, the driver who was involved in the accident. This was revealed by the furious agent, who also shared the photos you see here on Facebook, urging people to “share the news.”
This is an incredibly unfortunate incident for all parties involved, and it occurred under very unique circumstances.
When buying a new car, we always recommend buying directly from an authorized dealer that is close to your home, and not one that is in a different condition. That would avoid any need for the car to be driven or transported to you, eliminating the risks associated with delivery. It is also better to receive delivery directly to the showroom; This way, you can have a final inspection before signing the necessary documents.
In this case, even if the X50 arrived safely to its owner, it would have racked up a few hundred miles of mileage and a few hours of possibly tough driving at high speeds. Most new cars have a recommended operating period in which you should drive smoothly for the first 1000 km or so; this is listed in the X50 owner’s manual. The SA making the delivery is not guaranteed to be that careful, so you’d better lie down in your new car yourself. Difficulty driving on the part of the delivery driver can cause problems down the road.
Another good tip from car manufacturers: avoid the use of agents and buy directly from SAs and authorized dealers. The same is true when you need to make payments: do not transfer money to personal bank accounts. All payments should only be made to company accounts. Proton has warned about scams and scammers in the past, and Perodua did the same yesterday regarding the new Ativa.
In addition, all official sales personnel receive product training from automobile manufacturers; they are supposed to give you complete information about the car’s features and functions. Agents may not have gone through this training and may even provide incorrect information.
Since we don’t buy cars every two months, it’s not a huge loss to go through all the “hassle” of the experience. See, try and buy from an official dealer. When it’s time to receive delivery, personally experience SA’s “guided tour” and take it home yourself – it’s a privilege. If the car needs to be transported, insist on a flatbed transporter. A car is an expensive item, it is better to be safe than sorry.
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