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Today January 4, 2021 was an unforgettable morning for many users of the telephone operator TIM. The telephone lines and the Internet of the users linked to the Italian company were in fact unusable for several hours mainly in Lombardy, although several reports were also compiled from the Downdetector.com portal from other areas of Italy; only in the last minutes of the morning the situation returned to normal. Overall, the outage affected hundreds of thousands of people and, according to a note issued by the operator, originated from an electrical failure.
The note speaks of “interruption of the power supply systems in a telephone exchange in Milan” that occurred in the course of the night, resulted in him turning off some of the equipment of the company. The schedules coincide with those reported by online reports and, above all, by the Downdetector portal, in which users began arriving at 5 am. The number of complaints increased in the following hours of the morning, probably in relation to the number of users of the operator who, upon waking up, realized that something in the Internet and telephone connections was not working: in total, the company said . , the problem in question as a whole 300,000 clients.
In the reconstruction provided by TIM, it is clarified that the technicians immediately went to work restoring the power supply to the affected systems, redirecting “the mobile network and part of the commercial lines of the affected customers.” What is not clear is how it was possible that a localized electrical fault it has caused inefficiencies reported from all over Italy: for the operator, the failure actually affected only the Lombard area surrounding the site of the original failure; In contrast, reports made elsewhere would be sporadic and unrelated to the other inefficiencies this morning.
Below is the note issued by the operator in the last hours:
TIM reports that overnight there was an outage in the power supply systems at a telephone exchange in Milan that caused some equipment to shut down. The technicians, working immediately, immediately restored the power supply, redirecting the mobile network and part of the lines of commercial customers. The poor service was resolved in a few hours and affected a total of 300,000 customers.
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