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The decree signed by Prime Minister Giuseppe Conte provides for the closure of gyms, swimming pools, theaters and in general all meeting places from Monday, October 26 to November 24: a scenario similar to the one that occurred in March and April. This is what happens with subscriptions, coupons and rebates
ALL THE MEASURES OF THE NEW DPCM OF OCTOBER 25
The new Dpcm signed by Prime Minister Giuseppe Conte foresees the closure of gyms, swimming pools, theaters and in general all meeting places from Monday, October 26 to November 24: a scenario similar to the one that occurred in March and April. What will happen now to the subscriptions, paid perhaps for the entire season of theater, or for the annual admission to a gym or swimming pool? And how to get refunds? (COVID, LIVE UPDATES – THE SPECIAL)
What the relaunch decree provided
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Conte signed the new Dpcm: press conference at 1.30 pm. LIVE
First, it is useful to retrieve the rules introduced with the relaunch decree and designed to resolve mirror situations that occurred during the first lockout. On that occasion, the provision made it possible to submit a refund request, until August 18, for all subscriptions already paid for “all types” of sports facilities because they had not been used during the quarantine closure period. For this, it was necessary to attach the receipt of the payments made. The refund was requested from the plant manager who had 30 days to return the amount paid. But, alternatively, it could also offer a bond of the same value to be used in the same structure “within a year from the cessation of the suspension measures.” In other words, for November 2021. Possibility contested by some consumer associations, who consider that the regulation of vouchers contrasts with Community legislation. According to reports from the Messenger Service, request that the voucher be chosen by the consumer, who, if he / she does not wish, should be entitled to a refund of the ticket.
The peculiarities of concerts and shows
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New Dpcm, which provides the endowment for cinemas and theaters
A separate situation concerned tickets for concerts and shows. Following the words of Paul McCartney against the Italian mechanism for reimbursement, through vouchers, of concert tickets canceled by coronavirus, an amendment was made to the Relaunch decree. The decree established that the event organizer will refund or issue a voucher for the same amount as the purchase title, to be used within 18 months after issuance. The issuance of the vouchers provided for in this paragraph complies with the corresponding reimbursement obligations and does not require any form of acceptance by the recipient. The promoter, however, “foresees the reimbursement with restitution of the sum paid to the buyers at the expiration of the period of validity of the voucher when the performance of the artist originally planned is canceled, without postponement to another date within the same period of validity of the voucher. (18 months, ed). In case of definitive cancellation of the concert, the organizer will immediately refund the amount paid “.
How to get refunds
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Coronavirus, all measures in the new October Dpcm
Still different is the situation of those who do not want the sports season pass and do not intend, for example, to return to the gym or the pool. Consumer associations still explain Messenger ServiceSuggest requesting a refund for the closing period or for the remaining subscription fees. If the manager does not accept, they recommend sending a certified return letter or a pec for formal notification, ordering the termination of the contract. If there is no response or a negative response within 10 days, it will be necessary to contact the justice of the peace. If payments have been made through the intermediation of a financial company, it will be possible to request the termination of the consumer credit agreement from the same financial entity, ordering the termination of the loan agreement in accordance with art. 125 quinques of the Consolidated Banking Law and the reimbursement of fees paid for services that could not be used. In the absence of an answer or a negative answer, it is finally possible to contact the Financial Banking Arbitrator.
