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Forgotten. Dozens of phone calls to get an answer, so many to get new swabs. The odyssey of Giorgia M., translator by profession, 33 years old from Rome, positive for COVID-19, begins when on August 13 he lands at Fiumicino airport returning from a vacation in Spain. She and her mother travel on the low-cost plane (“a nightmare, nobody wears a mask, there is no control, there is no attention,” she recalls). And Spain at that time is not yet a “country at risk” with the obligation of a swab upon return.
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Two days later, however, the Lazio Region provision takes effect and she runs to the Drive-in of Santa Maria della Pietà to perform the test, a long line under the scorching sun with health workers also almost in ” apnea “tucked. in monkeys at 40 degrees. The next day, the 16th, a doctor calls her to warn her that she is positive. But he tells her not to worry, that will be followed up in the next few days until the next swabs. But Giorgia says it was not like that. “That doctor told me to keep calm, in isolation at home, that they would watch me constantly and that after 10 days they would give me the second swab – he explains – but the days have passed and no one has been listened to.
Meanwhile, I developed the typical symptoms of Covid, fever, disappearance of taste and smell and on the thirteenth day I decided to call my GP to have a new tampon prescribed. He was amazed because no one had informed him of my condition. ” Giorgia, therefore, returns independently to Santa Maria della Pietà. “When I asked the staff when and how to do the third swab, the answer was verbatim:” Well, I don’t know, I don’t know what to tell you. “On the way home, Giorgia received a call from ASL 1,” in which They apologized for not having received even the report from the doctor who had given me the news that I was positive for Covid-19. ”
GREEN NUMBER
According to reports, “I was not in the database of infected people, assuring me that within a day or two they would call me to inform me of the result of the second swab.” But another six days pass. “I have no news of them, I send emails to which I do not receive a response, I call the regional toll-free number and they also tell me that they have communication problems, I make 27 recorded phone calls, but I cannot speak to anyone … Finally, after two hours they call me to tell me that the second swab is negative and they stare at me the third I did two days ago and I am still waiting for the answer. »Giorgia can work from home,” but staying isolated like that is difficult. “She is convinced that that he contracted Covid traveling by plane “because my sister and my cousins with whom I was together in Spain are negative, while my mother is positive.” As soon as he landed in Rome, his mother moved to Abruzzo, in Pescasseroli. Everyone there every day I received a phone call from ASL, I realize that Rome is much bigger and there are many more cases, but no one should be ‘forgotten’ ”.
It must be said that just in conjunction with August 15 at ASL Roma 1, a shower of positive returns was unleashed, especially from Sardinia. Paradoxically, health workers are faced with many more cases than in the middle of the emergency, when the sick flocked to hospitals. On average, about fifty cases are diagnosed each day, while during the month there were 500 people in quarantine to which another 1000 people were added under health surveillance. An anti-Covid front on the front line and somehow unexpected that required ASL Roma 1 to work too hard. “We are sorry for what happened to the lady and we apologize – they let you know – we are sorry because in the face of a quick response from the system that promptly identified her positivity and correctly placed her in isolation, there was no adequate communication with the user. that in any case she was able to access the tampons through a personal doctor and a toll-free number ».
Last updated: 08:33
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