Ikea, when too much is too much. I will no longer buy a fork there!

A Mid-August my cellphone was stolen. After the initial loss, I decided to “lock” the smartphone, in short, a healthy period of self-isolation from Social. There was still a pending story with Ikea and, as Netflix and the like have educated us in seriality, here is the second episode.

After an odyssey between telephone chases, he bounces from one center to another (present when the offer of services creates a disservice?). August 26 the retreat from an unused kitchenette, still semi-full. In the past days there had been an exchange of emails and phone calls with a polite Erika. To my question if I can have a direct number to give to the person who will receive the removals on August 26, she answers me with a resounding no.

We contacted and sent each other an e-mail. On August 24th I send an email, two emails, three emails to the attention of Erika who after the initial interest turned into a forest bird, I write to [email protected] to explain that they contacted me only by mail electronic (both sms as I have already experienced, always came back to me). In the subject of the email and, as already done above, I ask contact directly the lady who would have greeted them kindly (hopefully this time with a mask). Here’s the automatic response: “Hey, something went wrong!… But we’ll take care of you! Customer care Center “.

The same procedure that I was a victim of on March 12 in total confinement. I had sent an e-mail on Monday, March 9 to cancel the appointment, I sent four sms to the number indicated by the “tracking” of the product. Same answer automatically: “This number is not authorized to receive SMS.” They can contact me, but I can’t get back to them. Because never? I’ll explain it to you right away …

Ikea welcomes the policy: customer has 365 days to change their mind (good luck, it took me days, days just to contact you to pick up unused merchandise). But it gives no chance client to contact them in an emergency. Because at least they must guarantee a benefit to the carriers and assemblers. Example: cost of my kitchenette 1000 and 700 euros approximately. the refund (exact merchandise not even unpacked) is 1000 euros and is broken. However, they have benefited from it, because they resell the products. I’m the only one to lose

On March 12, two transporters and a very tough fitter arrive no bezel and without protection, the neighbor threatens to call the police and report me. And they must have “infected” me too, but that’s another story.

It should also be added that the “Personalized Kitchen” service is absolutely misleading. For a support surface that I asked for 40 centimeters and broken, they bring a three meter. Then ad personam They cut it, fit it and fit it. I ask him what he does with the rest. One of the editors looks at me like he has a Martian in front of his eyes: you throw it in landfill.

I agree to suggest that Ikea invest first in Logistics, yours doesn’t make sense and makes more holes than a Gruyère cheese. Since the parent company is in Sweden, home of the young activist Greta, from the Ikea logo, yellow and blue (in the national colors) is displayed as a flag, since in the meantime Ikea has become a multinational (Consumers around the world join us !!!) There should also be some good examples of eco-sustainability. Starting by balancing the accounts between waste and carbon offset: so much polluting, so much “clean” and clean the environment…. Here is only then could I, maybe, maybe buy an Ikea fork again.

PS: In the meantime, you could start supporting the initiative. SoS Planet on September 5 at the Maloja Palace with the presentation of LifeGate, a leading provider of carbon offset solutions (www.lifegate.com) and we explain how to become CO2 neutral. The road is long, everything is about to take the first step. I’m sure Greta would appreciate it too …

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