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There was data theft. Ho Mobile’s admission, quiet for days, comes this morning with an official statement on the site.
“I have. Mobile, as officially stated on December 28, has launched investigations in collaboration with investigating authorities into alleged theft of data from its mobile phone customers.
From the subsequent checks carried out, which are still ongoing, it appears that they were illegally stolen some data from the customer base with reference only to the personal and technical data of the SIM. The company communicates that no data related to traffic has been stolen (text messages, phone calls, web activities, etc.), nor bank details or data related to any payment system of its customers.
I have. Mobile denounces this illegal activity to the detriment of its clients and announces that it has already filed a complaint with the investigating authority and informed the Privacy Guarantor, with whom it is working in close contact.
Unfortunately I have too. Mobile, like many other companies, has been the victim of cyber attacks that intensified and accelerated during the pandemic.
In these hours we are proceeding to inform only the clients that I have. Mobile involved, and we have already activated new and additional levels of security to protect customers from potential threats. New actions are being implemented to protect stolen data and will be communicated to customers.
If customers still want to replace their SIM, they can request a free replacement at authorized points of sale.
We are witnessing various speculative phenomena on social networks and therefore we invite customers to consult directly with the official channels of ho. Mobile (website, application, call center) any information and any support needs “.
The particular thing is that Ho declares the theft of “part” of the data, then not from the entire user base, and also explains that only those who have been involved will be contacted directly. A statement that contrasts with what the seller said, which ensures that it has the complete database of 2.5 million users and that in recent days it has also provided more supporting evidence.
Ho Mobile, as a precautionary measure, however has activated a free SIM replacement policy for all its users: those who want to change the SIM to change the code that allows portability to a new operator can do so for free in a store Ho. . In addition, according to the company, portability management protocols have been strengthened, which now requires more than one authentication factor to avoid any risk of “SIM swap” fraud.
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