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“Home phone”. ET somehow managed to explain how simply hearing a friendly voice could become a kind of heart-widening mechanism. In this era of virtual connections and more or less advanced messaging systems, however, the relationship with others is facilitated by the speed of broadcasting what we want to say. But, on the psychological front, we never forget the importance of voice and face when ties should be close and with the people we care about.
In short: let’s not just trust messages if we are concerned about the interlocutor, but perhaps we will use, if not the telephone, video-connection tools. We recall an investigation conducted in the USA, which appeared in the online edition of Journal of Experimental Psychology.
Because we write instead of talking
The study was conducted by experts from the University of Texas and the University of Chicago and is part of a factual situation, further implemented by the necessary but certainly “distancing” of social distancing imposed by Covid-19. So we get used, for months, to talk with others especially through email in a professional way and we constantly have our fingers on the mobile phone to interact humanly through messaging systems. But we must not exaggerate.
According to the research, there is a risk of choosing these ways, certainly faster and less demanding than the classic phone call or the meeting “face to face”, even if it is on a purely human front. it is not optimal. And so maybe we don’t have to worry too much about annoying or not being exactly “perfect” when we meet on a video call. American experts clearly say that message abuse may not be effective, even in terms of human relationships, and that people happier to hear the voice of the speaker or even, perhaps, see it compared to the simple message that arrives in the chat. Despite this, we often choose to write because, on the psychological front, we tend to find it more embarrassing to speak than the classic “text message.”
The study looked at 200 people, who were asked to reconnect with some old friends and choose their email message or phone call. The answer? Virtually all respondents were clear voice report by phone or video call it would have been “warmer” on the human side, however, they would have preferred the text of the email so as not to be ashamed. However, eventually, the need to “feel” took over. Especially in the era of Covid-19, with the obvious anguish also linked to the state of health of those who have not felt for a long time, the call was preferred, to shame, because it allows us to feel more linked to those who are from another part of the mobile or PC.
This is how ties are created
The American experts, however, wanted to do another experiment, which they confirmed as well in front of strangerswhenever possible, we tend to prefer direct contact through voice and possibly face. In this case, very personal questions were asked, linked to emotional reactions.
Well, even in front of strangers, even considering that participants apparently said that the means through which they interacted with others was not important, being connected with the voice rather than a simple written message generated a greater “feeling”.
Final advice: the speed and simplicity of relationship with other people are the key to the success of messaging systems. But let’s not forget that abusing them, especially if there is a close relationship with the interlocutor, can sometimes be “detached”. The value of the voice and vision of those who care about us, on the psychological front, can be really fundamental to building and maintaining relationships of friendship and affection, especially in periods of physical distancing like the current one.
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