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TRENTO. A’phone call time before the line went down without being able to connect with the Covid Central, days and numerous attempts inevitably failed. But also the absence of indications and the ability to go to work in the time lapse between buffer stock and test result. Management has practically relapsed 24 hours on 24 about the responding family doctor, also about WhatsApp, anytime.
The emergence of the coronavirus clearly puts an entire system on the ropes, but the stories of families in great difficulty, who feel abandoned and abandoned at the mercy of events. There are many complaints from citizens who feel abandoned at this time of Covid-19 emergency and the lack of indications exacerbates the discomfort of the sick.
“My mother suffered the first ailments in November 5th finally, then the next day a little fever came. So we immediately called the family doctor who started the procedure to do the swab. “U tells us28-year-old kindergarten teacher in Vallagarina. A test scheduled for November 10 and then positive for the antigen. In that 4 day protocol period, I could have gone to work.
“But in the uncertainty and waiting to know the result of the hyssop – adds the teacher – I put myself in self-isolation, the doctor wrote a certificate and, fortunately, the management of the asylum was very helpful and flexible in the reorganization of the organization. So I got the quarantine directions as a close contact after the proven positivity, but before that I could have gotten to work with the risk of spreading the virus inside the structure ”.
Difficulties increased by possibilities, almost nothing, to reach Covid Central to request information and everything then falls on the shoulders of family doctors. “Then it was explained to me that the operators would call us for all the clarifications and define the different aspects, but to date no one has been heard. So it is impossible to contact us directly to find out how to behave, even for any emergency. My mom had a fever of 38.5 for a week and generalized fatigue, we bought an oximeter to do everything possible: the values are not always easy to read and for this we have the general practitioner to thank for the enormous availabilityI never regressed whatever the time was and we can only imagine the stress level of this period for all the patients that follows and the confusion in handling.
“I understand that the operators are extremely busy and that the problem is that they are not in a position to work in the best way – continues the young woman – but no one has been heard in 9 days since the swab result and we are in no way able to get in touch. We don’t know when the dashboard is set up and I should be back at work on Friday the 20th. I can also wait until the following Monday and stay on sick leave in the meantime, but we can’t organize that. Staying in isolation is not easy but I would like to be able to return with the necessary guarantees for others, the tranquility of not becoming a possible vector of the virus at school among children and classmates ”.
Doubts arise a general level. “We respect the instructions to isolate ourselves even more at home – continues the 28-year-old – we have two bathrooms, my parents sleep separately, also because my father could be at risk. We all eat at separate hours and hours, but no family member has been contacted. Fluckily the guys help us and leave the purchases outside the door and can run some errands. I think of the difficulties of all those people who are alone and who may not be adequately cared for.“.
In recent weeks, the criteria for defining school quarantines have also been changed with high schools approved in distance learning mode: an infected teacher does not imply isolation from the group and it takes 2 positive students to proceed on dad with class . “However, no one has been contacted. And I wonder how it works if all the families and the different structures should be of interest to fix the different measures. Everything seems a bit left to chance“, concludes the teacher.
The health facility is clearly under tremendous pressure. Looking at the official communications that report the molecular swab data for almost 3,000 active cases, there are also all the positivities found through antigenic tests: figures that would triple the infection in Trentino. In fact, it is now clear that the positives are increasingly being found with the antigens (which in Trentino they see more and more that they are also done in pharmacies according to the national pilot project and now are enough for home insulation no longer need control time) while molecules are used more and more to also look for the negatives (therefore, those that test positive for antigen do not end up in these counts but return as negative and cured at the end of the cycle thanks to the molecular one).
The head of the department of health and social policy assured that everything is solid: “99% of patients are followed precisely and in a timely manner.“(Here the article). And this situation probably falls within the 1% for which even theOrder of Doctors runs to the rescue and makes the units available to strengthen the Central Covid and the system in general in this complicated epidemiological situation (here article).
