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Fever that rises to 38.6 the night of September 28 and sore throat. Two symptoms that immediately alarmed Claudio S., 54, and his wife Carlotta, 48: they are the father and mother of an eleven-year-old boy who lives in a small town in southern Sardinia (the names of the parents are fictitious , to protect the privacy of the child). One story, another one, linked to delays in the communication of tampons. With the fortunately negative result, it came “only because I requested it via email”. The facts: the very young man has a fever “from September 28 to 30. We called the pediatrician who immediately reported the fact to Ats. On October 1, my wife received the phone call informing her that, in the afternoon, she had to go with our son to the Holy Trinity ”. And so it says: “Swab done in a few minutes, in 72 hours we should have received the result.” But days go by and the cell phone doesn’t ring. Meanwhile, “our son was healed. No fever, no sore throat. Still, he couldn’t go back to school because we didn’t know if he was cured ”.
“Without the result, the pediatrician cannot obtain a medical certificate for the return, it is absurd that a number cannot be called to request information.” Words contained in an email sent by the parents, ten days after the swab, to an email from Ats: “Which also came back to us.” The turning point came yesterday afternoon: “The pediatrician gave us another email address and, in less than an hour, we received the result: negative. Today the boy went back to school, he was very happy ”. However, Claudio S. observes, with amazement and anger, that “the report came only because I requested it by email. If not, when would they deliver it to me? It’s absurd, for twelve days our son had to stay at home ”. Our newspaper contacted the Ats to get a response on the episode: “There is the second wave of Covid, the system at first did not succeed. We report positive cases immediately and then negative cases later. But the system will soon be more simplified: it will soon be possible to view reports online, using the health card. “
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