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Chaos and long lines at the check-in counters at Pisa airport: this is why this morning a group of passengers missed the 7.30am Ryanair flight to Palermo. Dozens of people who saw the plane of the Irish company take off before their eyes, while they were forced to queue widely spaced to respect anti-Coronavirus regulations.
He breaks the news Step today, who collected the testimony of a Livorno citizen, deeply embittered for having missed a flight that should have taken him to Palermo to undergo a medical examination. “I arrived at the airport around 6 am and queued for check-in, the board indicated a flight to Bari at 7.20 am and the one to Palermo at 7.30 am, both Ryanair – says the passenger -. The queue, long for the distance, was unique. At one point, around 6.40am, passengers on the flight to Bari called from the loudspeaker, who then got ahead in the queue. After passing the Covid self-certification check and the baggage check, I arrived at the gate, it must have been 7.16. Here I saw that some people were already arguing with the staff. Basically the boarding gate for Palermo had closed at 7.15. my plane “.
“Police and several airport operators arrived, there were moments of tension,” continues the citizen. Between 30 and 40 people remained on the ground, there are those who raised their voices, although luckily then the situation returned, but what happened is really shameful ”. Anger is great. “I don’t want to blame Ryanair, which will have precise rules for gate closing times even though it might show more sensitivity and wonder why there were dozens of passengers on board, but the organization of Pisa airport is shameful. Leaving aside from the fact that due to anti-Covid regulations they should have calculated that check-in times are longer and instead there were only two stations open, no one ever called the flight to Palermo through the loudspeaker as was done for the directed to Bari “.
The airport manager gave the passengers a complaint form: “They settled us like this, with a form to fill out and an email to send to Toscana Aeroporti. Nothing more, simply telling us to buy another ticket to leave with a different flight. really tired and exasperated – concludes the passenger – at a time like this, when those who travel do it only for urgent reasons, such a thing is not allowed to happen. On Tuesday I had a medical examination, now I will have to call cancel “.
