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Even the bike voucher, electric scooters and floating scooters crashed. I am obviously referring to the platform developed by the Ict del Tesoro company, Sogei, which, due to too many access attempts, first became inaccessible today morning and then decided to handle the overload issue “Tail” hundreds of thousands of applicants.
In short, despite the digitization You should avoid the queues at the counter, now the entirely Italian novelty is that the queues will also be guaranteed online in relations with the AP.
And, apparently, even the public digital identity system – which according to the Digital Administration Code should guarantee computer identification in relations with the PA to guarantee efficient online services – is having a tantrum. In a nutshell, a computer disaster which well represents the real state of digitization in our country for years relegated to the last positions of the European DESI index. After all, only in this last period has it gone from the failure of the Immuni application to self-declarations (strictly on paper), until today, to servers not properly configured to handle questions that have long been predictable.
All of this is certainly the mirror of a bureaucratic, old and indefensible country, which continues to “babble about digital innovation,” but has instead dried up from analog to the core.
And it is it is a pity because the current period would be conducive to showing how digital could shorten the distance between the PA and citizens / companies. But the problem is upstream, strategic, is not IT. In fact, it is obvious that any computer system enters shock with certain numbers (although predictable). And for this, in fact, it is necessary to develop correct strategies that prevent these obvious problems.
But does it make sense to do a digital scan of old analog schematics? The question we must ask ourselves every day that we offer amazing IT services is here.
However, the Digital Administration Code has long contained revolutionary principles that PAs must address. We have been reading art for almost twenty years. 12 of the Code that public administrations must use information and communication technologies to achieve their objectives of efficiency, effectiveness, profitability, impartiality, transparency, simplification and participation in compliance with the principles of equality and non-discrimination. And always the Code, in its art. 15, states that the structural and administrative reorganization of public administrations, aimed at achieving the objectives set forth in the aforementioned article 12, must be carried out precisely through the best and most extensive use of information and communication technologies as part of a coordinated strategy that guarantees the coherent development of the digitization process .
And by reading these important principles, everything around us today seems a sad joke. There are computer tools (electronic signatures, spid, electronic identity card, etc.), there is European, national and technical legislation, there are even three-year plans, but everything continues to inevitably collapse into heavy taxes always bureaucratic and simply transfused in a digital environment.
In truth, at the political and administrative level there seems to be a total lack of will and due attention to processes that are not simple, but must be designed with care. And get to the design processes natively digital and therefore encouraged by strategies consistent with the needs of a world that is now at the mercy of bits, it is necessary to build multidisciplinary skills in the world of PA. And we are a long way from doing it.
Everything is now preceded by a smug narration that heralds a new digital revolution that will affect us. But that never comes.
Or perhaps, without mercy, we just need heavy sanctions against those who do not guarantee a fair approach to innovation. Maybe digital Italy just mercilessly deserves it.
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