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It was a morning to forget for customers Unicredit who for some reason needed to access the banking services from the group’s home or simply pay with a card or ATM connected to the bank. The institute’s computer systems are finished fully inclined for almost 2 hours, with consequences that, according to user complaints, have involved practically all aspects of the products offered: from accessing the online account to the operation of the cards and the withdrawal of money from ATMs.
Unicredit down, poor services throughout Italy
According to the Downdetector.com portal, the outages began this morning, Monday September 14, shortly after 9 am. Among the problems reported, the impossibility of accessing the accounts both from the computer and from the connected applications, but above all that of make payments both online and in stores. The map in the reports did not skimp on any location in Italy, confirming that the inefficiencies were widespread in nature and not caused by local infrastructure failures.
According to affected users, access to personal accounts on the site was prevented by an unspecified “technical error” or by a message saying “an unexpected error has occurred”, when trying to pay in a physical store with a card linked to the bank threw an error of Transaction declined, leaving buyers in the uncomfortable situation of having to resort to another payment solution or not being able to pay off their debt.
Unicredit not working, unknown causes
The lender did not offer an explanation on the reasons for the problems found or a timetable for their resolution. In some interventions in response to users who complained about the situation on Twitter, Unicredit admitted the presence of “generalized anomalies and slowdowns in the access phase” to computer systems, and assured that it was working “with the highest priority” in your recovery. . Among the unattainable services was added in a short time also customer support who, bombarded with requests, could not really respond to all those who were struggling.
12 noon, services restored
Always according to the communications on the group’s social channels, the problems that caused the damages seem to have been resolved shortly after 12 o’clock. In response chirps to users, the group stated that “regular operation has been restored” of services; At the same time, the reports from Downdetector.com have returned below the warning level.
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