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Jakarta –
Lately, people have been busy complaining about the significant increase in electricity bills. Some even claim that the increase in electricity bills is up to three times the usual average.
As experienced by a PLN customer named Dyah Rosmalawati who yesterday shared his experience with AFP. According to Dyah, the sudden increases in the electricity bill made no sense.
“The increase does not make my logic, it may be three times greater, from April to Rp. 200 thousand, but in May it will be Rp. 750 thousand,” said Dyah AFP, Monday (4/5/2020).
In response to the complaint, the UP3 Ciputat PLN went directly to Dyah’s house and explained the cause of the increase in Dyah’s electricity bill.
“From the complaints team AFP Contact the PLN, PLN PR team directly and then Ciputat PLN responds immediately to my complaints, “said Dyah met with Ciputat PLN on Tuesday (05/05/2020).
According to PLN Ciputat’s explanation to Dyah, the increase in electricity bills it experienced happened because, in fact, there were no PLN employees who came directly to verify their electricity bills. Instead, the calculation is based on the average use of electricity during the last 3 months.
“For the May bill, it was explained that it was calculated from the April bill that was pending due to PSBB. PLN officials did not verify why the PSBB was calculated in April based on the January, February average and March. Well, “In May, my bill was included in April,” Dyah said.
