Rs 72 crore for Solo Raib customers, this is Maybank’s explanation

JAKARTA, KOMPAS.com – Not yet finished Winda Earl’s 22 billion rupee case, PT Bank Maybank Indonesia Tbk was again said to have lost money from clients. This time, 72 million rupees in cash belonged to a Solo customer.

In response to this, a PT Bank Maybank Indonesia Tbk spokesperson, Tommy Hersyaputera, said that Maybank had implemented high standards of digital security in every transaction.

“Maybank Indonesia implements the high security standards for the digital banking system regulated by the authorities to ensure the integrity and security of funds and all customer transactions,” said Tommy. Kompas.com, Thursday (11/19/2020).

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Tommy admitted that his party had received complaints from customers since last June. However, when it was tracked, there was a transfer of funds through mobile banking client.

That is, there are transactions carried out through mobile (digital) banking, not transactions carried out in branches.

Research conducted by Maybank shows that the transfer of funds from the client’s account is carried out in accordance with the mechanism and through the security feature specified in the transaction through mobile banking.

Similar security features and mechanisms also apply to the banking industry in general.

“Based on the search results, no violations were found (breach) in the system mobile banking we who can cause access violations to customer accounts, “said Tommy.

In addition, Tommy recalled, customer users mobile banking should always keep their cell phone numbers safe, especially cell numbers registered in the system mobile banking as the delivery destination number TAC as the transaction verification code.

Also keep confidentiality User ID Y password as personal data. Likewise, the Transaction Authorization Code (TAC) is kept confidential, which is only sent to mobile phone numbers registered in the Maybank system.

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“Maybank Indonesia, through this response, also wants to emphasize its willingness to assist clients and authorities, particularly by providing the information required for the smooth investigation and resolution of these complaints,” it concluded.

It was previously reported that Candra’s savings of Rp 72,653,000 that were kept in the Maybank Bank branch of Urip Sumoharjo Solo, Central Java, were reported missing.

Candra’s attorney, Gading Satria Nainggolan, said the loss of savings for Bank Maybank clients occurred on June 11, 2020.

Lost money begins when the cell card experiences a signal loss. Later, Candra came to the mobile booth to fix her cards, but it was locked.

Ultimately, Candra was only able to reactivate her cell card by replacing the new card on June 15, 2020. Upon reactivating, however, the outlet did not question Candra’s motive for changing the card.

“It’s safe there. After he had a new card that was active again on June 18, he came to Maybank, part of it was taken care of. He printed his checking account at Maybank. There he discovered that he had 72 million rupees, so only 80,000 rupees remained, “he said. Ivory.