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Jakarta –
Presidential Chief of Staff Moeldoko revealed that President Joko Widodo (Jokowi) had relied on handling complaints and protests from the public on social media.
Moeldoko said that Jokowi had confided in the government that the government had done all its work, but still the public complained on social media.
“Regarding the comments, the President has once conveyed this, how we have been working hard, we are still complaining,” Moeldoko said in a webinar with the Pre-Work Card, on Monday (11/23/2020) .
Still, according to him, it couldn’t be helped. Especially amidst IT development conditions like this.
“But that is our society, hundreds of millions with the development of information technology. We cannot avoid that, although we have done everything possible,” Moeldoko said.
This statement was made by Moeldoko in response to a story from the PMO’s Director of Operations for the Pre-Employment Card, Hengki Sihombing. Hengki said that up to now, there have been many Pre-Employment Card participants who have criticized and protested through social media.
In fact, your party has provided many official channels for making complaints if there are problems.
“We have provided an official channel to submit complaints, there is live chat, email, there is also a call center. However, there are still complaints on social media, on Instagram for example. What we see is that the community does not see rules and ethics. “Hengki said on the same occasion.
Compared to complaints via social media, Hengki assessed that participants would be better off filing complaints about problems through the official channels provided by the Pre-Employment Card. In fact, it is guaranteed that the complaints that arrive have priority to be resolved and given a solution.
“In fact, if we protest and complain on official channels, it may be faster, because this is official we will prioritize complaints. For example, in the morning there are complaints, maybe we can follow up in the afternoon,” Hengki said .
(eds / eds)
