Missing Rp. 72 million in cash belonging to a Maybank client in Solo

SOLO, KOMPAS.com – Candra’s savings of Rs 72,653,000 held at the Urip Sumoharjo Solo branch of Bank Maybank, Central Java, were reported to have disappeared.

The loss of Bank Maybank customer savings occurred on June 11, 2020.

“Without the knowledge and consent of our client, the funds in our client’s account were lost in the amount of Rp 72,653,000,” Candra’s attorney, Gading Satria Nainggolan, said when contacted on Wednesday (11/18/18). 2020).

Also read: Rp. 1 billion of customer money lost, bank in Salatiga reported to the police

According to Gading, the loss of his client’s savings was due to the cell card losing its signal.

Then Candra came to the mobile booth to fix the card, but it was locked.

Finally, Candra can only reactivate her mobile card by replacing the new card on June 15, 2020.

However, by reactivating the medium, they did not question Candra’s motives for changing the card.

“It’s safe there. After you had a new card that was active again on June 18, you came to Maybank and someone was taken care of. You printed your checking account at Maybank. There you found that it had 72 million rupees, so you only 80,000 rupees were left, “Gading said. .

Also read: Explanation of a bank in Salatiga that was reported because one billion rupees in customer money disappeared

Knowing that her savings had been mysteriously lost, Candra filed an internal complaint with Maybank.

The following day, Candra also arrived at the police station to file a complaint.

“Our report, which was dated June 18 at Maybank, was only responded to on August 7, 2020. A month later, we responded by issuing a letter sent to our client,” Gading said.

“The content is that basically they don’t want to make a replacement because the process of taking it has gone through the M2U (Internet banking service) procedure. Maybank thinks Username Y password that is, our own clients as clients, “he continued.

Not receiving a response from Maybank, Gading said, his client returned to Maybank on Aug. 19, 2020 to discuss.

“On August 31, 2020, Maybank issued another letter sent to our clients. The point is that they don’t want to be held responsible,” he said.

Gading said there were five transactions his client had never done before.

Also read: The chief executive officer of a bank in Salatiga denies that 1 trillion rupees of customer money is missing: transactions take place outside the office

The transaction took place in one day on June 11, 2020 with a total value of IDR 72,653,000.

“Transfer transactions to Bank BTPN and M. Rafli 25,000,000 Rp, OVO recharge Rp 9,801,000, OVO recharge Rp 9,901,000, overbooking to Bank BRI and Septian Hadi Prayitno Rp 25,000,000 and OVO recharge Rp 2,951,000”, said.

Bank Maybank provided responses and explanations on the loss of customer savings balances of Rs 72 million.

“We need to explain that the transactions referred to in the news are transactions made through (digital) mobile banking and not transactions made in branches,” PT Bank Maybank Indonesia Tbk spokesman Tommy Hersyaputera said in a statement. written.

Also read: The police call the head of the Maybank Cipulir branch to have an escrow account for the results of the crime

Tommy continued, Maybank Indonesia implements high security standards for the authorities regulated digital banking system to ensure the integrity and security of funds and all customer transactions.

“Regarding customer complaints we have received since last June regarding the loss of funds of Rs 72 million in bank accounts, our investigation shows that there has been a transfer of funds through the customer’s mobile banking,” he explained .

“Our investigations also show that the transaction of funds transfers from customer accounts to third parties is carried out in accordance with the mechanism and has gone through the security features stipulated in transactions through mobile banking. The same mechanism and security features they are also applied in the banking industry in general, “he continued.

Maybank also reminds clients to always maintain confidentiality user ID and password as personal data that are owned and known only by the client.

Clients are also requested to maintain confidentiality Transaction authorization code (TAC).

“We need to remind you here so that customers using (digital) mobile banking always keep their cell phone numbers safe, especially those registered in the mobile banking system as the number to which TAC is sent as a transaction verification code.” , said.

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Kasat Reskrim Polresta Solo, AKP Purbo Adjar Waskito, said he had received a complaint report about the loss of money from customers at the bank. His party is still investigating the report of the complaint.

“The report was presented in June. We are still investigating,” he explained.