Maybank cannot replace lost client funds of Rp 72 million in Solo, this is why

Reporter: kompas.com | Editor: Adi wikanto

KONTAN.CO.ID – Solo. Bank Maybank customer funds in Solo lost 72 million IDR. However, Maybank stated that it could not replace funds from lost bank customers.

The reason is that customer funds at Bank Maybank are taken based on official transactions through digital banking. “We need to explain that the transactions referred to in the news are transactions made through (digital) mobile banking and not transactions made in branches,” PT Bank Maybank Indonesia Tbk spokesman Tommy Hersyaputera said in a statement. written.

Tommy continued, Maybank Indonesia applies the high security standards for the digital banking system regulated by the authorities to ensure the integrity and security of funds and all customer transactions. “Regarding customer complaints we have received since last June regarding the loss of funds of Rs 72 million in bank accounts, our investigation shows that there has been a transfer of funds through the customer’s mobile banking,” he explained .

Our research also shows that third party customer account fund transfer transactions are made in accordance with the mechanism and have passed through the security features stipulated in transactions via mobile banking. The same security mechanisms and features also apply in the banking industry in general, he continued.

Also read: Again, a case of loss of customer funds at Bank Maybank

Maybank also reminds customers to always keep the user ID and password confidential as personal data that is owned and known only to the customer. Customers are also required to keep the Transaction Authorization Code (TAC) confidential.

“We need to remind you here so that customers using (digital) mobile banking always keep their cell phone numbers safe, especially those registered in the mobile banking system as the number to which TAC is sent as a transaction verification code.” , said.

The case of the missing bank customer funds occurred at the Maybank branch of Urip Sumorhajo Solo, Central Java. Funds from lost clients reached Rs 70 million which were held at Maybank Bank.

The client’s name is Chandra. The details, the lost client funds in Bank Maybank reached Rp 72,653,000.

The loss of Bank Maybank clients’ savings occurred on June 11, 2020. “Without our client’s knowledge and approval, the funds in our client’s account lost Rp. 72,653,000,” Candra’s attorney said , Gading Satria Nainggolan, when contacted, on Wednesday (11/18/2020).